Fan Mail
At TD Bank, making banking more convenient for you is our top priority. Read what some of our satisfied Customers have to say.
“Thanks to all their great efforts, my finances are safe and the person who perpetrated the fraud is in police custody.”
“I just wanted to commend the employees in your Pelham Parkway store in Bronx, N.Y., namely Patrice and Krystal.
Yesterday, someone tried to fraudulently access my account and obtain certain information about me, which I believe was a result of my purse having been stolen just over a month ago. Your employees immediately noticed something was wrong, even though this person had a fake driver's license with my information and her picture on it, and contacted the police. They also used every effort to reach me, which wasn't easy to do given that it was the middle of my work day.
Thanks to all their great efforts, my finances are safe and the person who perpetrated the fraud is in police custody. I couldn't be happier to be a TD Bank customer, and I will make sure to share my sentiments with all my friends and family.”
“She helped me out with an account that not only will make things EASIER for me, but actually safer for me and my family...it really was that serious.” “I am a new customer to TD Bank.
I recently was faced with a problem that sometimes life will throw at you and upon calling my banker, Lynn, she helped me out so much! Not only did she get the majority of what I needed done over the phone, but she made some suggestions that would be helpful with the upcoming birth of my child. She helped me out with an account that not only will make things EASIER for me, but actually safer for me and my family...it really was that serious.
Lynn is just a jewel to work with, and she is MY banker.
Her coworkers are great to work with as well. Everyone in the Swansea branch ROCKS! I hope this ends up with someone who will know how much they are thought of.”
“He never tried to rush us out and never indicated annoyance that he was still there at 7:40 when he was supposed to leave at 7:30.” “I have been experiencing difficulties with my current bank for a long time and have finally had enough. I had a bad experience with customer service on a Sunday afternoon at my current bank, and was extremely frustrated and irritated when I thought about all the commercials I had seen about your bank and decided to call and see if you were really open on Sundays.
Ray answered the phone, and after I explained why I was calling, was very kind, knowledgeable, friendly and above all patient with me with the numerous questions I had. He put me at ease, and when I told him I would be coming in, gave me his number and asked me to call to make sure he was there. He made me feel that TD wanted me as a customer.
I called yesterday and he said he would be there until 7:30. We arrived at around 6:45 and were still there at 7:40, probably due to the numerous questions I had. He never tried to rush us out and never indicated annoyance that he was still there at 7:40 when he was supposed to leave at 7:30. He made me feel welcome and displayed professionalism all the time we were there. I have come up with a few more questions and know that when I call him, he will be happy to answer them.
I thank you for having such a good employee as I am sure it is partly due to you. I look forward to doing business with your store and TD Bank. (I love green!) Oh. He even gave me the TD Bank clip on his desk when I asked if I could have it.”
“My parents are still alive and in very bad shape, but their financial obligations will be taken care of because they chose the right bank!”
“My parents live in Middlebury, CT, and I arrived home last week because one had had a stroke and one had fallen all at the same time. It was a very big emergency and both were in the hospital. They both bank at TD Bank.
I went to the Middlebury store on Tuesday and was immediately greeted when I walked in the bank. Peter, the store manager, asked if he could help (since I guess I looked lost). I explained that both of my parents were in the hospital and both would be going to a Rest Home. He assigned Katherine, who checked my parents' accounts, both saving and checking, and showed me that I was on both accounts.
She was not done! She went through each account and showed me deposits that are made each month and which bills were paid through the bank and their accounts. Wonderful service!
Over the next week, they assisted me in securing a safe deposit box, really were there for me, and always solved my problem. I checked with them daily and the staff always asked about my parents. I asked them where in town to have copies made, and they told me they would make the copies for me! What great service!
When I made my last visit to the bank on Saturday to put something in the safe deposit box, they wished me a safe flight. They even looked up the closest store to me in Columbia, SC, so I could manage my parents' financial affairs.
What a bank, and what service! I was waited on by Istida, Michelle and Heather while I was there. Each and every time, great service.
When I arrived in Middlebury, TD Bank was just a name. When I left a week later, it was my family's bank, and I have not stopped talking about the service. I run a business in SC, and I have never seen this level of service and commitment. Thank you, TD Bank in Middlebury, for making a very hard time easier to deal with.
My parents are still alive and in very bad shape, but their financial obligations will be taken care of because they chose the right bank!”
“Martha really went above & beyond what I was expecting! She faxed proof of payment and letterhead to the company in question and left a message on my voicemail to let me know.” “I have to give compliments to Martha and the entire staff at the TD Bank on North Wickham Road in Melbourne, Florida!
I had a discrepancy on a bill that I received and the company wanted to double bill me. I knew that the payment had gone through as I had checked my online TD Bank account. The company refused to issue me the credit. I went to my store and Martha took care of it all.
Martha really went above & beyond what I was expecting! She faxed proof of payment and letterhead to the company in question and left a message on my voicemail to let me know. I just got off the phone with the company in question and the problem has been resolved with apologies.
Thanks to Martha for helping me with this stressful situation!”
“It was really nice to see how supportive they were not only to Riley, but the Special Olympics as a whole, and what a difference the Young Athlete's Kits can make for children with special needs” “My daughter Riley and our family were asked to come in to our local Bayville store to support the Young Athlete's Program for the Special Olympics. Riley was featured on the TD Bank Special Olympics brochure and even had her own TD Bank trading cards!
The whole staff was extremely friendly, treated Riley like a celebrity & welcomed our family whole heartedly. They really went all out to wish Riley luck in her first race in the Special Olympics. It was really nice to see how supportive they were not only to Riley, but the Special Olympics as a whole, and what a difference the Young Athlete's Kits can make for children with special needs.
We were also asked to come in to the Lacey Rd/Forked River store & the Mule Rd/Toms River store. I can't express enough how friendly, caring and supportive they were to my daughter Riley, and my other two daughters as well. They welcomed her with posters signed by all the employees, balloons, flowers and gifts.
Thank you TD Bank & your entire staff for really showing how much you care!”
“Michael always recognizes my presence and inquires about my business and whether or not there is anything he can do to make my banking experience any better at TD Bank.” “I am writing this letter to apprise you of the distinguished service given and outstanding representation your bank provides through one of your employees at your 51 State Street, Newburyport, Mass. 01950 location. Michael has always been extremely professional and attentive to my banking needs. I have, as a result, over a period of approximately 1 year, added significant funds to my TD Bank Accts. Michael always recognizes my presence and inquires about my business and whether or not there is anything he can do to make my banking experience any better at TD Bank.
Recently, I did some banking at the branch and while I was in the building it began to rain heavily outside. I was unprepared for rain and had my Dutch Shepherd puppy with me, who is also not a big fan of rain. My vehicle was not close to the entrance and I was dreading the run to my vehicle with the dog and knew we would both be soaking wet. Michael followed me to the exit and offered me an umbrella to borrow so that I would not have to run in the rain and risk falling or getting drenched.
I can't begin to tell you the impression that Michael made on me. I have mentioned this to a significant number of my friends. I think about it every time it rains. It is without a doubt one of the things that happens in your life that makes you pause and appreciate someone's efforts.
I am hopeful that you will recognize Michael in every way that you can possibly let an employee know that he is appreciated. I certainly will continue to do business with TD Bank and know of no reason why I would ever consider going anywhere else.”
“Your logo of 'Hassle Free Banking' is correct. I cashed several U.S. Savings Bonds and the attention and courtesy of your people were excellent.” “I recently visited one of your TD branches at 1630 Shore Parkway, Brooklyn, N.Y. Your logo of "Hassle Free Banking" is correct. I cashed several U.S. Savings Bonds and the attention and courtesy of your people were excellent.
They escorted me to a "Convenient" desk to sit at while I signed each Bond. I was also provided a chair, while I waited for the Bonds to be processed.
Kudos to all your staff for their professionalism.”
 Let us know how we’re making banking more convenient for you!
|
