Fan Mail

“I am writing to let you know about your outstanding employee, Fred. He is the most understanding banker I have ever met. His compassion for my wife's disability was above the call of duty. Since his branch was opened in March 2012, the Mission Bay branch has become the bank for friendliness and service in this area.

Also, I would like to commend the other bankers there listed below and all the rest in the branch: Ken, Patricia, Wandee, and Dimaris. All of these people are qualified to teach all your other branch employees how to interact with your valuable clients.”

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“I closed this week on a home equity line of credit with your branch. I am writing to let you know that Eunice personally facilitated the entire process from start to finish pro-actively and in a most professional manner. As a result, my experience with TD Bank was most positive. As you know, this is a pretty standard process. However, she deserves recognition for going the extra mile to keep me apprised every step of the way; when there were hurdles she stepped in on my behalf to clear the path to expedite and was always most pleasant to work with.

Customer service can certainly make a difference, and Eunice sets an excellent example.”

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“You have a gentleman in your customer service department at the Holmes, PA, branch. His name is Shane. He helped me through a financial problem with mistakes made by another bank concerning overdrafts. Shane went over and above everything he did to help me solve the problem. He is a tremendous asset to the bank and should be recognized for his outstanding work, at least for what he did for me. You should be very proud to have him in your employ, and I thank him again very much.”

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“My daughter and I recently went into the newly opened Manchester, Connecticut, TD Bank to open up a checking account and get her a debit card so she can have access to her funds while attending Quinnipiac University in the fall as a freshman.

The service we received from the greeting when we entered to the immediate service of our visit was just spectacular! The staff was so friendly and helpful and the best part...it took less than 15 minutes to open up her account, get her a debit card and then the associate even took the time to show her how to use the ATM machine.

On the several occasions since opening our account, we've used the drive-up window to make deposits and withdrawals and on one particular scorching hot and humid day, I was even offered a frozen popsicle. I cannot tell you how much that small gesture just made my day!”

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“My husband & I were very impressed by your efficient, professional yet warm and knowledgeable handing of our accounts and our questions. Your service alone convinced us to be TD customers for life. Our three little boys will surely follow, as they were won over by the goodie bags and penny arcade system.

Sadly, these days it is rare to come across such smart, helpful and proficient employees, so I felt the need to pass along our praises and gratitude.

Thank you for amazing us. Your service and skill is appreciated.”

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“I want to take this opportunity to thank you for all you have done for me over the last several months. You have been wonderful in walking me through each and every step of the maze of financing. I really could not have done it without your guidance. I also want to thank Jon, Regina, and Jeff in taking the time and helping me understand what to expect next. All of you together made the financing process easier than I expected.

Last but not least, I cannot thank enough the SBA loan program without whose support my dreams of being an entrepreneur would have never been fulfilled. I cannot ever imagine being able to undertake such a venture without their blessing.”

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“My name is Chris. I am a special Olympics Vermont athlete. My favorite sport is bowling. Thank you very much for supporting Special Olympics Vermont. The money that is raised helps pay for all of the sports training and competitions during the year. We could not have these programs without your help.”

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