Meeting the needs of all our customers
Our commitment to each customer experience starts with making banking accessible to every customer. From TD Bank locations to ATMs, online banking to alternate format statements, we are committed to meeting our customers' needs.
Feedback and requests
Let us know how we're doing on meeting your needs and how we might improve.
Customers who are deaf or hard of hearing can dial 711 to use TTY or a Telecommunications Relay Service (TRS), or use a preferred relay service to connect to TD at 1-866-251-3552.
Alternate format statements
Customers can request their monthly checking and/or savings account statements in a variety of alternate formats, including Braille, large print, e-text, accessible pdfs or audio CDs. To request this free service call 1-866-251-3552 anytime or visit a TD Bank.
Raised line large print checks
Large print, raised lines checks allow for easy reading and check writing and can be oriented by touch. Available to order online, by phone or at your nearest TD Bank at the same cost as standard checks.
Enlarged processed check images
Upon request, we will provide enlarged check images of the front and back of the processed checks associated with your account along with your monthly statement (minimum number of 4 checks per page). To request this free service call 1-888-751-9000 anytime or visit a TD Bank.
Mail in deposits
Customers have the option to mail in their deposits to:
TD Bank, N.A.
PO Box 1190
Lewiston, ME 04243
Be sure to include the deposit account information, as well as the total amount of deposit. Once processed, we will send receipt of deposit to the address on file.
Telephone Banking Services
There are several telephone banking options to make managing your finances more convenient:
Bank by Phone: Call 1-800-937-2000 to access your account information and conduct transactions 24/7 with this easy-to-follow automated system available in English and Spanish.
Live customer service: Help is available 24/7 at 1-888-751-9000 in English and Spanish. Translators are available to assist customers speaking other language.
TTY and Telecommunications Relay Services
Callers who are deaf, hard of hearing, deafblind, or have speech impairment may contact TD through TTY (Text Telephone), Video Relay or other Operator Assisted Relay services. Dial 711 or your preferred Telecommunications Relay Service and connect to TD at 1-888-751-9000.
All of our 1,900+ ATMs from Maine to Florida are accessible to customers with disabilities.
Audio capability: Access in English by plugging in a standard headset – you'll be guided through your transaction while the screen appears blank. A Braille sticker on all ATMs directs vision-impaired customers to the audio jack.
Design features: All ATMs provide height and reach requirements to support wheelchair accessibility and are fully compliant with ADA guidelines.
Our TD Bank locations are designed with accessibility and convenience in mind:
- All new stores feature automated/accessible doors, vestibules and washrooms as well as wheelchair-access to ATMs and service areas.
- Retrofitting of older stores to enhance accessibility is an ongoing effort.
- Customers using the Penny Arcade coin counting service can request staff assistance as needed.
- Where possible, at least one parking space is reserved for customers with disabilities.
- Extended evening and weekend hours provide added time and convenience.
Join a team that celebrates diversity.
Enabling a comfortable online experience
There are a number of accessibility features on your computer and mobile device that can help maximize the comfort of your online experience.
- Increasing the size of the text on the screen
- Magnifying the contents on the screen
- Enabling high-contrast text
- Having the words on the screen read out loud to you
For help on customizing any of these features, choose the appropriate link(s) for your operating system and/or browser below.
To modify system colors, text size, mouse pointers or enable text-to-speech, choose the appropriate link for your operating system:
To learn how to use the zoom magnification features or enable high-contrast text, choose the link for your browser: