TD Bank, America's Most Convenient Bank Print this page | Close this window

Security Alert – ACH Phishing E-Mail


What happened?
Fraudulent e-mails are being received by individuals and/or companies nationwide with the subject title "ACH transaction rejected." This e-mail appears to be from NACHA – The Electronic Payments Association – telling them that the ACH transaction they recently sent was cancelled by the Electronic Payments Association. The e-mail includes a link to supposedly view a report, which redirects the individual to a fraudulent web page designed to look like the NACHA website and contains a link which most likely contains a virus/malicious software.

Anyone receiving an e-mail from "" and/or an e-mail that invites the user to click on a link, "click here to view report," should NOT click on the link. Actually, the safest thing to do is to NOT open the e-mail at all. Any e-mail about a rejected ACH transaction should raise suspicion since NACHA does not send communications to individuals or organizations about individual ACH transactions that they originate or receive.
How does this impact me?
If you clicked a link within this fraudulent website, you may subsequently be the victim of fraud. You should ensure that you have the latest updates from your anti-virus vendor and run a full system scan. Please note that not all anti-virus vendors receive or update the latest virus signatures at the same time, therefore you should configure your anti-virus software to automatically update and scan your computer on a regular basis. As always, you should closely monitor your accounts for suspicious activity.
How can I find out more information?
If you are concerned that you have received fraudulent e-mail, disclosed confidential information or have questions about online security, please contact the TD Bank Phishing and Identity Theft Hotline at 800-893-8554.