Security Frequently Asked Questions
What should I do if I suspect my online information has been compromised?
If you are a TD Bank Customer and believe you are a victim of fraud or identity theft, immediately contact the TD Bank Phishing and Identity Theft Hotline at 1-800-893-8554. Read more about Reporting Identity Theft.
How did my user name and password get compromised?
Most accounts are compromised by responding to a phishing e-mail, keylogger or Trojan Horse virus that was installed on your PC through a fraudulent e-mail or possibly by someone with whom you may have shared your user name and password. To prevent this from happening, we recommend the following actions:
What is phishing?
Phishing (pronounced "fishing") is an electronic scam that attempts to obtain confidential personal or financial information from its target. It takes the form of a fake message, usually an e-mail, which appears to be from a financial institution or service provider. The message usually includes the company name, logo and a link to a website which instructs you to update your account information by providing your Social Security number, bank account number, PIN, password, birth date, etc. with a dire warning if action isn't taken. A phisher can then use your personal information to commit fraud. Learn more about phishing and how to protect yourself.
What is a keylogger?
A keylogger is a computer program that logs each keystroke a user types on a keyboard and saves this data into a file or transfers it via the Internet to a pre-determined remote host. It also can capture screenshots of the user activity, log-in passwords, record online chat conversations or take different actions in order to find out what a user is doing. Often downloaded inadvertently by users clicking on links in fraudulent e-mails, keyloggers pose the most dangerous threat to user privacy.
What are Trojan Horse programs?
Trojan Horse programs (including Remote Access Trojans or RATS) can be hidden in games, videos, music files or programs downloaded from the Internet or e-mail that install a malicious program on the target's computer. Many anti-virus programs will detect and remove Trojan Horse programs, but must be regularly updated to be effective.
Is it ok to send account information via e-mail?
No. Regular e-mail is not secure. Never e-mail personal financial information such as account numbers or your Social Security number. However, you can use the secure message feature within our online banking product.
Is it ok to provide my password when asked?
No. TD Bank will never ask for your password. We have alternative methods of verifying your identity.
How can I prevent becoming a victim of fraud or identity theft?
The number and sophistication of phishing scams sent out to Customers is continuing to increase dramatically. As a general rule you should be very careful about giving out your personal information over the Internet.
How secure is the TD Bank mobile app?
TD Bank offers extensive security features to ensure that you can conduct your banking in a safe and private online environment. The same industry standards we have always employed to keep our public website and our Online Banking secure also extend to our Mobile Banking application.
The TD Bank mobile app is safe and secure, protecting the confidentiality of customer account information and the integrity of all transactions.
What can I do to protect my security and privacy?
Just as when you bank online from your computer, there are some simple steps you should take to ensure the security of your information and protect your privacy when you use the TD Bank mobile app.
What happens if I lose my phone?
If your phone is lost or stolen, it is unlikely that someone could access your account information unless they also know your Online Banking user name and password. However, to be safe, you should contact TD Bank as soon as possible by calling 1-888-751-9000.
To whom should I report internet fraud incidents?
You can contact the TD Bank Phishing and Identity Theft Hotline at 1-800-893-8554 or e-mail us at Phishing@TD.com.
What is TD Bank doing to help protect me from fraud?
TD Bank is committed to providing you with a secure online experience that protects your confidential information, our website and our apps. Read more about Our Online Security Commitment.
Where can I get more information on internet fraud prevention?
There are many websites that provide helpful information. View the Identity Protection Resources area of our Security Center for a list of resources.
Can I continue to use the Trusteer Rapport security software?
Yes. While the Trusteer Rapport security software from IBM is no longer available for download from our website, you may continue to use it to help protect your computer against malware.
This is recommended, if you use the software in conjunction with another financial institution.
If you only use it with TD, you may uninstall it at any time.
If you keep using the software, you might notice that the Trusteer Rapport icon in your browser appears gray, instead of green, when visiting the TD site.
TD is committed to protecting the integrity and security of your information and financial transactions. Learn more about our Online Security Commitment.
What do I do if I lost my TD Bank debit or credit card?
To report a lost or stolen TD Bank debit or credit card:
TD Bank ATM/Visa® Debit Card: 1-888-751-9000
TD Bank serves customers who are deaf or hearing impaired and who use TTY (Text Telephone), Video Relay or other Operator Assisted Relay Services.
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