Do you have questions about Bill Pay? You’ll find answers to the most frequently asked ones here.
TD Bank’s Bill Pay allows you to pay your bills online. You can pay anyone in the United States that you would normally pay by check or automatic debit, even if you do not receive bills from the company or person you want to pay. Making online payments is one of the most efficient and economical features of Online Banking. It saves you the time you would otherwise spend writing checks, paying at billing company websites and standing in line at the post office.
Quick Facts about Bill Pay:
- You can pay all of your bills at the Bill Payment Center page. You can also see a summary of your recent and pending payments.
- When you enter an amount for a bill, the Bill Pay service automatically displays the earliest date the Biller will receive the payment. You can accept this date or change it.
- You can even elect to receive E-Bills.
– E-Bills replace the paper bills typically received from a large number of national companies, such as Verizon, AT&T, and DirectTV.
– You can view and pay these E-Bills at the Payment Center.
– You can even set up automatic payments for your E-Bills if they fall within a designated amount, or schedule payments of a set amount at regular intervals.
The new Bill Pay is available now!
One of the most important changes you will notice is the change in the Pay Date. Going forward, “Pay date” is the date when the payment will be delivered to the biller. For instance, if you are requesting a bill to be paid on the Wednesday 10 April, the payment will now be delivered on April 10 itself. In addition, your account will be debited on that date and not before that. This is true for payments paid electronically. If a bill is paid by check (for instance if you are paying an individual, like a piano teacher), then we will make sure the check is delivered by the “Pay date”. And just like any other checks that you write, money will be withdrawn from your account ONLY when the check is cashed, NOT before. From now on, you simply have to enter the due date of the bill and the new bill pay will make sure it arrives on that date. No more having to schedule payments by backtracking from due dates or estimating processing times.
Payment scheduled on weekend or holiday: In the new Bill Pay, only business days are available as pay dates (i.e., weekends and national holidays are not available pay dates). If you currently have a payment scheduled on one of these days, we will automatically adjust your pay date to the closest previous business day. So, if you had scheduled a payment for processing on a Saturday before conversion, we will now send the payment for delivery on Friday instead.
Going forward, for any payment to a biller that cannot be made electronically, i.e., if it must be made by laser check (paper check), a check image will be available in your Account History once the check is cashed by the biller.
Be assured that no changes have been made to the previous entries on your bill payment page. You will still be able to see all of your existing payees, except that they are now referred to as "billers". And you will still be able to view all of your future dated payments -- single payments as well as recurring payments.
Just as before, you will be able to view 18 months of bill pay history. That will increase to 24 months of history by the end of 2013.
Note: To view bill pay history prior to Jan 1, 2013, you can follow the link under "Help & Related tasks" on Bill Pay page or you can also select the link from the Customer Service page.
You can pay almost any business or individual that you currently pay by check – your phone bill, loan payments, insurance – even your dentist or daycare center. However, court-ordered payments or state and federal taxes are discouraged and must be scheduled at your own risk.
A Biller is the same thing as a Payee - a company or person you wish to pay. You will now see the word Biller instead of Payee throughout Bill Pay.
We've made it easier to find the companies and people you pay. Just click the company logo in the category for your bill. No more scrolling through long lists of potential billers.
Simply enter the name of the company or person in the search bar. If they’re not found, you'll be able to manually enter the biller's name and address.
You can add any individual (or company) with a U.S. address to your list anytime.
Not all TD Bank accounts are available for use as a source account for your Bill Pay. Bill payments can be made using a checking or a money market account.
Payments you make through Bill Pay are delivered in one of two ways:
- By electronic transmission: These Billers receive your payments through secure electronic transmission.
- By laser draft (paper check): These Billers receive a check that is drawn on your account. A check is created by Bill Pay and then mailed to the Biller’s mailing address. Just like checks you write yourself, money will be withdrawn from your account when the check is cashed by the Biller.
When you open the payment calendar, you will see available pay dates in blue. In most cases, if your first available pay date is the next business day, the payment will be sent electronically; if you note that the earliest available payment date is not the next business day, a laser draft will be issued to the Biller. If you wish to confirm the final payment method, please refer to your payment history after the transaction has been marked PAID.
Bills paid by electronic transmission can reach your Biller as soon as the next business day. Bills paid by laser draft (paper check) typically take 4 business days to reach your Biller. The first available pay date is shown in blue on the calendar. You can choose the first available pay date or any date after that – your bill will be delivered on the day you choose.
If you don’t have sufficient money in your account on the pay date or when the laser draft (paper check) is cashed, your account may be charged for Non-Sufficient Funds (NSF) or Overdraft Protection charge(s), whichever is applicable. There may be up to a total of three debit attempts made on your account, after which the payment could be sent for collections. To avoid this situation, it is important to be aware of when you have scheduled payments and when money will be withdrawn from your account.
In the former Bill Pay, the debit was posted to your account when the payment was generated and sent to the Biller. In the new Bill Pay, your debit will be posted in one of two ways. If you pay electronically (by E-Bill, for example), your account will be debited on the date you select for the payment to be processed. If you pay by laser draft (paper check), your account will be debited on the date the check is presented for processing by the Biller, just the same as a paper check.
There is no limit to the number of bills you can pay.
Yes. A minimum payment of $1.00 is required. To prevent payment disruption, you can either edit your payment(s) to schedule payments of $1.00 or more, or delete your existing payment(s) that are under $1.00.
An electronic bill, or E-Bill, is a bill that you receive online within Bill Pay directly from a Biller. An E-Bill typically contains the same information as your paper bill, allowing you to view and pay your bill at the same time in Bill Pay.
If you prefer, a notification that you have received an E-Bill can be sent automatically to your e-mail address. You can view balances, transactions and other statement information in an E-Bill. (Each Biller offers unique features associated with their E-Bill.) Then you can view, pay and print your bill, all online.
If you would like to add an E-Bill, look for the Get Bill icon next to a Biller’s name in the Payment Center.
Unpaid E-Bills appear in the Incoming E-Bills area on the Bill Pay Center page. To pay an E-Bill, you simply choose the Pay From account from which you want the bill paid, enter an amount and enter the date you want the payment sent. The calendar tool recommends how many days before the payment is due that you should send it.
E-Bills are only available from select companies.
Perhaps. Please check with your Biller to verify their document delivery policies.
With the new Bill Pay, money is withdrawn from your account a little differently than before. Before, money was withdrawn from your account as soon as you scheduled a payment. With the new Bill Pay, money is taken out of your account depending on the type of bill you pay.
- Bills Paid by Electronic Transmission: We withdraw the money from your account on the same day that you selected as the Pay Date for your bill, no earlier.
- Bills Paid by Laser Draft (paper check): The money is withdrawn from your account just like any other check – when the Biller cashes the check. This is normally on or within a few days of the Pay Date. Note: If a Biller receives the check before the Pay Date, they may cash the check anyway, so hold enough funds in your account to cover the payment from the time the payment is submitted until the time it is cashed.
The TD Bank Bill Pay service will process your payments exactly as you specify – on the date you choose, for the dollar amount you enter and to your chosen Biller. If you entered the correct payment information according to the terms and conditions of the TD Online Bill Pay Agreement, but the payment does not post on time, TD Bank will pay up to $50 in late fees, penalties or related finance charges that you incur from your Biller.
In the new Bill Pay, only business days are available as pay dates (i.e., weekends and national holidays are not available pay dates). If you currently have a payment scheduled on one of these days, we will automatically adjust your pay date to the closest previous business day. So if you have a payment scheduled for a Saturday, we will send the payment on Friday instead.
To see the status of a payment, go to the Bill History page and look at the status column. If the status says:
- Pending: The payment is scheduled and it may still be possible to modify or cancel the payment.
- Processing: Once a payment begins processing, it can no longer be modified or canceled.
- Paid: The payment has processed and cannot be modified or canceled.
- Canceled: The payment was canceled.
- Failed: The payment could not be processed as requested. Look for the payment to move from the Pending Payments section to the Recent Payments section.
If you want to confirm that the payment has been posted to your account, please contact the Biller. It can take a few days for the Billers payment system to show the credit to your account.
You can check your TD Bank account statement to see if the funds were withdrawn from your payment account for a particular online bill payment.
The Pending Payments section shows payments that we have not sent yet or that are in process. A “Paid” status in the Processed Payments section indicates that we have sent a payment.
For Billers who do not accept electronic transmissions, a laser draft (paper check) is mailed through the U.S. Postal Service, which requires about four (4) days for delivery.
Due date, balance due and minimum due information is only available for those Billers offering E-Bills.
In this case, add a bill for each separate account you have with the company. For example, if your phone company provides your home phone service, your wireless phone service, and your Internet service, you can add the company to your list of bills three times, each time with a different account number. You can also add a nickname for each bill to easily tell them apart.
However, if your phone company consolidates all of the information on one bill and provides you with one account number, you only need to add the phone company to your list of bills once.
You can schedule a bill payment up to a year in advance. However, the minimum amount to schedule a payment is one to four business days before your payment due date. The minimum number of days varies by Biller.
- Bills Paid by Electronic Transmission: Generally you may change or cancel payments online up until 9:59 p.m. ET (Eastern Time), on the business day before the selected Pay Date for most bills.
- Bills Paid by Laser Draft (paper checks): You may change or cancel your payment online up until 9:59 p.m. ET, four (4) business days before the selected Pay Date for the bill.
Yes, the new Bill Pay allows you to set up a variety of notifications or reminders of payment activities. These appear within Bill Pay, and you can also choose to have notifications sent to your e-mail. To set up notifications or reminders, go to the Manage Bills page within the Bill Pay tab, select an individual Biller and follow the instructions for setting up notifications or reminders.
At this time, you can’t schedule a same-day payment. However, with the new Bill Pay, you can schedule next-day payments until 9:59 p.m. ET (Eastern Time) for most electronic Billers. For bills paid by laser draft (paper check), a minimum of four (4) business days is needed. When you open the payment calendar, the first available pay date for your bill will be shown in blue.
Online Bill Pay uses several methods to ensure that your information is secure.
- SSL - Online Bill Payment uses SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection.
- Encryption - Online Bill Payment uses 128-bit encryption to make your information unreadable as it passes over the Internet.
- Automatic Sign Out - Online Bill Pay automatically signs you out of a session if you are inactive for some time. It is best if you sign out immediately after you finish your tasks in Online Bill Pay.
If you believe an error has occurred or have a question about a bill payment you made, log in to Online Banking, select the Bill History tab inside Bill Pay Center, find the payment in question and select the View Detail link. You can also send us an online inquiry regarding a bill payment by clicking on the Send a Secure Message link in the Message Center box on the top left hand corner of Online Banking. Our Customer Service team is also available at 1-800-493-7562.