Merchant Services Resource Center
Looking for help? You've come to the right place. Here you'll find guides, forms and resources to help you collect payments for your small business.
Guides and Best Practices
|PCI Merchant Center||Payment Card Industry (PCI) Data Security Standard (DSS) Merchant Center|
|PCI Overview||PCI DSS Overview and helpful resources|
|PCI Document Library||Documents to help ensure your business is PCI DSS compliant|
|EMV Liability Shift Guide||Sharpen your EMV Liability Shift Focus|
|Card Acceptance Guidelines for Visa Merchants||In depth overview for accepting card payments, including card present, card not present and PCI Data Security Standardization Requirements|
|Chargeback Prevention Overview||How to prevent chargebacks|
|Chargeback Management Guidelines for Visa Merchants||How to identify, respond, manage and prevent chargebacks|
|eCommerce Risk Mgmt Guidelines||Tips for managing risk when accepting payments online|
|Preventing Employee Fraud||Preventing fraud in the workplace|
|Visa Resolve Online||Effectively process chargebacks and representments based on dispute filing changes|
|Surcharge Disputes||Frequently asked questions on surcharge disputes|
Contact a Merchant Services expert to arrange a free consultation or call 1-800-348-4025.
Payment Card Industry Data Security Standard
When customers offer their bank card at the point of sale, over the internet, on the phone, or through the mail, they want assurance that their account information is safe. The Cardholder Information Security Program (CISP) is intended to protect cardholder data – wherever it resides – ensuring that members, merchants, and service providers maintain the highest information security standard. In 2004, the CISP requirements were incorporated into an industry standard known as the Payment Card Industry (PCI) Data Security Standard (DSS). Following is a summary of the PCI DSS which must be followed by all merchants:
Visa® and MasterCard are committed to ensuring the safety and security of their payment systems and cardholder's confidence in shopping with payment cards. The appropriate Payment Card Industry Self Assessment Questionnaire must be completed annually by any merchant that captures, transmits or stores credit and debit card data. Completed questionnaires can be faxed to Merchant Risk Management at 207-753-3398. Please contact Customer Service at 800-348-4025 with any questions on completing this form.
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