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Fan Mail

At TD Bank, making banking more convenient for you is our top priority. Read what some of our satisfied Customers have to say.

“She made me feel that my priorities were her own priorities.”
“I am sending you this correspondence as I just completed my loan processing with Debbie at TD Bank. I would like to point out that I have done this many times over the years with other banks, and although they mostly all have been a little difficult or complex, on this occasion, it was completely pleasurable. Debbie made the experience easy, friendly, and most importantly, she made me feel that my priorities were her own priorities. If I had a question, she got me an answer. If I had a need, she helped me get to the solution. I cannot recall how many times I called her, but on every occasion but once, she was there to take my call. On the one occasion I had to leave her a voice mail, my call was returned in just a matter of minutes.

I cannot express in words how much I appreciated Debbie and the courtesies she showed me. I can assure you because of her, I will only use TD for any future needs and let others know of my excellent experience with this transaction. ”

“She was always in our corner....”
“We are writing this letter to commend one of your employees, Starr. Our home was destroyed, and our family was devastated, by Hurricane Sandy last year. Right from the start it was apparent that we would not be able to save our house due to significant structural and environmental factors. It has been quite a year battling insurance companies and FEMA and dealing with architects, surveyors, and contractors day in and day out. The toll this ordeal has taken on us is indescribable. Over this past year there are very few people that we can honestly say truly had a heart and looked out for our best interests only.

And one of them is Starr.

Early on in the process we that, regardless of what insurance gave us, we would still need to take out a construction loan. We came to TD Bank because we have an account here and you are one of the few banks that offer construction loans. Starr met with us right away, and got us started in the process. She acted as a liaison these past months as we tirelessly worked to get all the information necessary to close. She was always in our corner, following up before we even had to ask, and staying in touch just to let us know she was there for us.”

“Your generous support has helped make our program a success.”
“On behalf of the children and teenagers who participated in the Summer Reading Program "Dig Into Reading" at the Moffat Library of Washingtonville, I would like to thank you.

Once again your generous support has helped make our program a success. This year we had 266 children participate in Summer Reading. Our participants read a total of 1501 books and 1264 hours. Without your support we wouldn't be able to draw this many children into the library each year. ”

“She has always gone above and beyond to accommodate my banking needs.”
“Karen has been my banker for several years. She has helped me with both my personal and business accounts. It is rare these days to find a person who is as dedicated to her profession as Karen is. She has always gone above and beyond to accommodate my banking needs at all levels.

I have always found Karen to be a consummate professional and a pleasure to work with. She should be lauded for her dedication and as an employee who represents the face of TD Bank.”

“This team made it happen.”
“I am well overdue with saying "thank you." The Acton TD team demonstrated every aspect of good customer service I can think of, from the application through to the final close. You demonstrated 1) patience 2) a sense of urgency 3) assertiveness 4) focus on improvement 5) commitment 6) professionalism 7) openness/honesty 8) a passion for getting things done and most of all a deep desire to win (for the customer) and getting things done on time! I hear there were a lot of challenges. However, this team made it happen. Thank you for that.

I will stop by the store some time next week, but I didn't want to go any longer without saying a great THANK YOU! ”

“Gina and her counterparts at TD Bank set the bar quite high for their competitors.”
“We just wanted to let you know how happy we were to have worked with Gina in securing the mortgage for our new home that we just closed this past Friday.

She is so professional, efficient, and knowledgeable but also very warm and pleasant in her demeanor as well. We would highly recommend Gina to any of our friends and family who were looking for the perfect person to guide them through their home mortgage process.

Gina and her counterparts at TD Bank set the bar quite high for their competitors. A big, big thanks to Gina and good luck to others who aspire to deliver the same fantastic level of service that she has given us.”

“He had a real 'can do and will do' attitude.”
“James has given my wife and I consistently outstanding service. We maintain a safe deposit box and consider your branch to be "our bank." We have had the pleasure of having James assist us in a number of matters, some of which were rather complex. We have been impressed by the manner James addresses our business.

He had a real "can do and will do" attitude and has always had the information and means to meet every request on the top of this head. He has consistently produced excellent results for our matters, quickly, thoroughly and professionally, without delay or need to research or rely on anyone or other resource than his extensive knowledge of your bank's procedures. Thanks to his suggestion and other assistance, the matter I was undertaking was completed quickly and completely. He is highly professional and an excellent representative of your bank.”

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