Ally CashBack Credit Card Frequently Asked Questions

What are the Credit Card Servicing hours of operation?
How do I change my address?
How can I stop a convenience check payment?
How do I find out what my credit limit is?
How do I close my account?
Where can I find the privacy policy for this account?
How can I make a payment on my account?
How do I request a credit balance refund?
Can I do a Balance Transfer from another card to this card?
How can I request a credit limit increase?

What are the Credit Card Servicing hours of operation?

Credit Card Servicing is available 24/7, 365 days a year.

How do I change my address?

Please contact us at 1-888-916-2559 and we will update your credit card account with your new information. This will update your information only for this credit card account.

How can I stop a convenience check payment?

Please contact us at 1-888-916-2559 and a credit card servicing representative will assist you.

How do I find out what my credit limit is?

You can find your current credit limit on your monthly statement. You may also telephone Credit Card servicing at 1-888-916-2559.

How do I close my account?

You may ask us to close your account by notifying Credit Card Servicing in writing at P.O. Box 84037, Columbus, GA 31908-4037, by first class mail, postage prepaid, or by contacting us at 1-888-916-2559. If you request to close your account by phone, we may require a written notice from you.

Where can I find the privacy policy for this account?

View the privacy policy.

How can I make a payment on my account?

Payments may be made online at ally.ccservicing.com, by phone at 1-888-916-2557 or via the mail at:
Credit Card Servicing
P.O. Box 16027
Lewiston, ME 04243-9513

Please include your account number and/or remit coupon. Payments not received by 5:00 pm EST or on a day that is not a Business Day will be credited to your account as of the next business day.

How do I request a credit balance refund?

To request a refund of a credit balance on your account at any time please contact credit card servicing at 1-888-916-2559.

Can I do a Balance Transfer from another card to this card?

Yes. You can transfer balances from Visa, MasterCard and other eligible credit card accounts as long as your credit limit is high enough to allow the transfer and the related balance transfer fee. The minimum Balance Transfer is $250.

How can I request a credit limit increase?

Please contact us at 1-888-916-2559. Your account must be open for at least 6 billing statements before a credit increase will be considered. This determination requires that we obtain an updated version of your credit report.

How do I add an Authorized User?
How do I remove an Authorized User?

How do I add an Authorized User?

Authorized users may be added online at ally.ccservicing.com under the account services section or by calling 1-888-916-2559.

How do I remove an Authorized User?

You may revoke your permission for any person you previously authorized to have a credit card on your Account by writing to Credit Card Servicing at P.O. Box 84037, Columbus, GA 31908-4037 or by calling 1-888-916-2559.

I forgot my Personal Identification Number (PIN). How can I find out what it is?
How do I report my card lost or stolen?
How do I dispute a charge on my credit card?

I forgot my Personal Identification Number (PIN). How can I find out what it is?

You can request a replacement PIN by calling us at 1-888-916-2559.

How do I report my card lost or stolen?

If any card, account number, convenience check or other access device is lost or stolen, or if you think someone used or may use them without your permission, notify us at once by calling 1-888-916-2559.

How do I dispute a charge on my credit card?

If you believe there is an error on your statement, please contact us immediately at 1-888-916-2559 and a representative will work with you to research the transaction. Your rights regarding a billing dispute are provided on your monthly billing statement. See your statement for additional information.

How do I redeem my cash back rewards that I have earned?
How can I earn the bonus 10% cash back rewards?
How do I earn the one-time bonus offer for new accounts?
Do CashBack Rewards Expire?

How do I redeem my cash back rewards that I have earned?

If you want to redeem your rewards, you may do so by logging into your account at ally.ccservicing.com and clicking "redeem rewards" or by going directly to ally.theccrewards.com. As part of your account summary, you will see rewards and a link to redeem your rewards. The minimum redemption is $25. You can also call 877-745-4677.

How can I earn the bonus 10% cash back rewards?

If you redeem your cash rewards into an eligible Ally Bank account (an eligible account is an Ally Bank non-IRA Online Savings, Interest Checking or Money Market Account) you will earn an additional 10% rewards bonus. You just need to have an eligible Ally Bank account which is open and in good standing.

How do I earn the one-time bonus offer for new accounts?

If you spend $500 or more within the first 3 billing cycles, you'll earn the $100 bonus, as long as your account is open and in good standing.

Do CashBack Rewards Expire?

For as long as the Account remains open and in good standing, your cash rewards will not expire. Your cash rewards will be forfeited if your Account is closed for any reason.



 

The Ally CashBack Credit Card is issued by TD Bank N.A.

VISA is a registered trademark and service mark of Visa International Service Association, and is used by TD Bank, N.A. pursuant to license from Visa U.S.A. Inc.