Frequently Asked Questions

Visa^® Gift Card | Frequently Asked Questions | Terms and Conditions

How can I purchase a TD Bank Visa^® Gift Card?

The TD Bank Visa Gift Card can be purchased at your local TD Bank store and it is necessary for you to be a Customer of the bank. Customers may also purchase the card by calling Customer Service. There is no purchase fee for the Gift Card (other than the dollar value to be put on the card) with dollar values ranging from $25 to $500.

How do I register my card?

You, or the person to whom you give the card, must register by logging onto https://tdbank.com/giftcardinfo or calling 800-884-4593. You should register your gift card so that TD Bank will have your card number on record with the name of the cardholder using the card.

Why should I register my TD Bank Visa Gift Card?

It's important to register your card because internet, mail and telephone order purchases are subject to the merchant's security policy governing the acceptance of bank cards. This means that many merchants won't complete an internet, mail or telephone transaction if the data provided by the purchaser does not match with the information that the bank has on file about the cardholder. Unless you register your card in advance, there will be no way an internet, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the card.

Where can I use my TD Bank Visa Gift Card?

Your card can be used for purchases anywhere that Visa debit cards are accepted.

Can the TD Bank Visa Gift Card be used at more than one merchant?

Yes, absolutely! It's one of the advantages over gift cards that must be used at one location, like a retail store gift card.

Does the TD Bank Visa Gift Card work at gas stations?

Yes, the card works at gas stations but does not work at the Pay-at-the-Pump. To use the card, simply see the gas attendant to complete the purchase. Ask the merchant to sign for your purchase.

Can my TD Bank Visa Gift Card be used for online purchases?

Yes, as long as you have registered your card.

Are there any monthly fees?

Yes, a monthly administration fee will be assessed beginning in the 13^th month from the date of purchase. Please refer to the Terms and Conditions that were included with your card for details.

Will the fees come out of the balance on the card?

Yes, all fees are deducted from your available balance on the card.

What happens when the balance is zero?

The TD Bank Visa Gift Card is not reloadable and can be destroyed.

Can money be added to the TD Bank Visa Gift Card?

No, the card is non-reloadable. Once the dollar value is used, the card has no value and should be destroyed.

Does the TD Bank Visa Gift Card expire?

No. Cards have a "good thru" date which is on the front of the card. If the card passes the "good thru" date, and a balance remains on the card, Customers can go into a TD Bank store to obtain a new card.

What if the purchase price is greater than the value on my TD Bank Gift Card?

If you need to purchase something that costs more than the balance on your gift card, you can combine the gift card balance with cash, check or another card (debit card or credit card). Just tell the merchant before completing your sale that you want to split the purchase between forms of payment and inform the merchant of the balance on your card.

Restaurants and service-oriented places – It is customary for service-oriented merchants to automatically add 20% to the amount of your bill when authorizing your purchase. So, remember to make sure that you have enough to cover the total bill (including the tip) or your purchase may be declined.
Gas Stations (Pay-at-the-Pump) – You can avoid any service issue by simply pre-paying for your gas (for an exact amount) with an attendant inside the station.
Hotels, car rentals and travel service-oriented places – It's customary for travel-oriented merchants to automatically add 25% to the amount of your bill when authorizing your purchase. So, remember to make sure that the balance on the card is enough to cover the total bill (including the "incidentals") or your purchase may be declined.

How can I check the available balance on my card?

You can check your available balance by:

Logging onto https://tdbank.com/giftcardinfo
Calling the toll-free number on the back of your gift card (800-884-4593) anytime, 24/7.

What if there is a dispute over a purchase made with the TD Bank Visa Gift Card?

The TD Bank Visa Gift Card holder should contact the merchant directly to settle the transaction in question.

What if there is an error on a transaction made with my TD Bank Visa Gift Card?

If there is an error involving a transaction made with your TD Bank Visa Gift Card or a purchase that was not authorized, you should contact your TD Bank store or TD Bank Card Services at 800-884-4593.

Can I use my TD Bank gift card to get cash?

Yes. You'll need to visit a TD Bank store to request a check for the value remaining on the card. A fee will apply – please refer to the Cardholder Terms and Conditions.

What should I do if my card is lost or stolen?

Your gift card is the same as cash and it is like losing cash if it is lost or stolen. The best way to keep your possible losses down is to call us at 800-884-4593 immediately. For a stolen card that has been previously registered, a replacement card may be issued for the value remaining on the card at the time it is reported stolen.

Contact Us
To learn more, call Customer Service or send us an e-mail.