Frequently Asked Questions

Visa^® Gift Card | Frequently Asked Questions | Terms and Conditions

How can I purchase a TD Bank Visa^® Gift Card?

As a TD Bank customer you can purchase gift cards at a TD Bank near you or by calling Customer Service. Dollar values ranging from $25 to $750.

How do I register my card?

You, or the person to whom you give the card, must register by logging onto https://tdbank.com/giftcardinfo or calling 888-294-2249.

Instructions for online registration

If your card says "Your Gift Card is Active"
Select Sign In and enter your 16-digit card number and your initial password (the 3-digit security code printed on the signature panel of the card)
If your card says "To Activate My Card"
Select the Activate My Card option and following the instruction.

Why should I register my TD Bank Visa Gift Card?

To use your card everywhere Visa is accept, TD Bank needs to have on record the gift card number as well as the name of the cardholder using the card. This allows internet, mail and telephone order merchants to process your purchases in accordance with the merchant's security policy governing the acceptance of bank cards. This means that many merchants won't complete an internet, mail or telephone transaction if the data provided by the purchaser does not match with the information that the bank has on file about the cardholder. Unless you register your card in advance, there will be no way an internet, mail or telephone order merchant can confirm your identity. Without such confirmation, the merchant might decline your purchase even if there are sufficient funds on the card.

Where can I use my TD Bank Visa Gift Card?

Your card can be used for purchases anywhere that Visa debit cards are accepted.

Can the TD Bank Visa Gift Card be used at more than one merchant?

Yes, absolutely! It's one of the advantages over gift cards that must be used at one location, like a retail store gift card.

Does the TD Bank Visa Gift Card work at gas stations?

Yes, the card works at gas stations but does not work at the pump. To use the card, simply see the gas attendant to complete the purchase. Ask the merchant to process your purchase as a credit transaction, which will require signature.

Can my TD Bank Visa Gift Card be used for online purchases?

Yes, as long as you have registered your card.

Are there any monthly fees?

Beginning July 21, 2011, gift card fees vary depending on where the TD Bank Visa Gift Card is purchased. Please refer to the Terms and Conditions that were included with your card for details.

Will the fees come out of the balance on the card?

Yes, all fees are deducted from your available balance on the card.

What happens when the balance is zero?

The TD Bank Visa Gift Card is not reloadable and can be destroyed.

Can money be added to the TD Bank Visa Gift Card?

No, the card is non-reloadable. Once the dollar value is used, the card has no value and should be destroyed.

Does the TD Bank Visa Gift Card expire?

No. Cards have a "good thru" date which is on the front of the card. If the card passes the "good thru" date, and a balance remains on the card, visit your local TD Bank store to obtain a new card.

What if the purchase price is greater than the value on my TD Bank Gift Card?

If you need to purchase something that costs more than the balance on your gift card, you can combine the gift card balance with cash, check or another card (debit card or credit card). Merchant policy may vary slightly, so just tell the merchant before completing your sale that you want to split the purchase between forms of payment and inform the merchant of the balance on your card.

Do all merchants accept the card?

Yes, all merchants that accept Visa debit accept the TD Bank Visa Gift Card. There are some merchants due to the nature of their business, who may require closer consideration prior to using your card.

Restaurants and service-oriented places – It is customary for service-oriented merchants to automatically add 20% to the amount of your bill when authorizing your purchase. So, remember to make sure that you have enough to cover the total bill (including the tip) or your purchase may be declined.
Gas Stations (pay at the pump) – You can avoid any service issue by simply pre-paying for your gas (for an exact amount) with an attendant inside the station.
Hotels, car rentals and travel service-oriented places – It's customary for travel-oriented merchants to automatically add 25% to the amount of your bill when authorizing your purchase. So, remember to make sure that the balance on the card is enough to cover the total bill (including the "incidentals") or your purchase may be declined.

How can I check the available balance on my card?

You can check your available balance by:

Logging onto https://tdbank.com/giftcardinfo
Calling the toll-free number on the back of your gift card (888-294-2249) anytime, 24/7.

What if there is a dispute over a purchase made with the TD Bank Visa Gift Card?

The TD Bank Visa Gift Card holder should contact the merchant directly to settle the transaction in question.

What if there is an error on a transaction made with my TD Bank Visa Gift Card?

If there is an error involving a transaction made with your TD Bank Visa Gift Card or a purchase that was not authorized, you should contact your TD Bank store or TD Bank Card Services at 888-294-2249.

Can I use my TD Bank gift card to get cash?

No, your gift card cannot be used for cash access at an ATM or for cash advance transactions.

What should I do if my card is lost or stolen?

Your gift card is the same as cash and it is like losing cash if it is lost or stolen. The best way to keep your possible losses down is to call us at 888-294-2249 immediately. For a stolen card that has been previously registered, a replacement card may be issued for the value remaining on the card at the time it is reported stolen.

Contact Us
Call Customer Service 24/7 at 888-751-9000 to learn more.