Bill Pay for Business Frequently Asked Questions

Expand When are my payments delivered in Bill Pay?

With Bill Pay, payments are delivered on or before the Deliver By date you choose. This means that you can choose a payment date based on the due date of your bill, and we will make sure your payment is delivered by that date. No guesswork or estimated delivery times.

Expand What is the Deliver By date?

With Bill Pay, you choose a Deliver By date. This is the date that the payment is delivered to your payee. This allows you to choose a payment date based on when your bill is due. No more guesswork or estimated delivery times.

Expand How late can I schedule a bill payment for the next available Deliver By date?

You have until 5:59 pm ET to schedule a payment for the next available Deliver By date. After 6:00 pm, the next Deliver By date will move forward one business day on the calendar.

Expand What is the earliest possible Deliver By date I can choose in Bill Pay?

All available Deliver By dates are shown in blue on the calendar. Because we deliver payments on the date you choose, the next available Deliver By date is four business days from today. This allows payments to be processed and delivered on time to your payees.

Expand Can I make next-day payments?

In Bill Pay for Business, the next available Deliver By date is displayed in blue on the calendar. This is typically four business days from today's date. If you need to make a next-day payment, you may be able to use ACH or wire transfer options. These are not guaranteed to arrive the next day, but they offer another fast payment option. You can enroll in ACH and wire services on TD Bank BusinessDirect.

Expand What if I have a future or recurring payment scheduled on a day that isn't a Deliver By date?

Only business days are available as Deliver By dates (i.e., weekends and national holidays are not available dates). If you currently have a payment scheduled on one of these days, we automatically adjust your Deliver By date to the closest previous business day. So if you have a payment scheduled for a Saturday, we send the payment on Friday instead.

Expand When is money withdrawn from my account when I make a payment in Bill Pay?

Money is only taken out of your account when a payment has been delivered to your payee.
  • Bills Paid by Electronic Transmission: We withdraw money from your account on the same day that you have selected as the Deliver By date for your payment, no earlier.
  • Bills Paid by Check: The money is withdrawn from your account just like any other check – when the payee cashes the check, which is normally on or within a few days of the Deliver By date. Note: If a payee receives the check before the Deliver By date, they may cash the check anyway, so hold enough funds in your account to cover the payment from the time the payment is submitted until the time it is cashed.

Expand Bill Pay says that it will deliver my payment on the day my bill is due – is it guaranteed to arrive on time?

The TD Bank Bill Pay service will process your payments exactly as you specify – on the date you choose, for the dollar amount you enter and to your chosen payee. If you entered the correct payment information according to the terms and conditions of the TD Bank BusinessDirect Online Bill Pay Services Agreement, but the payment does not post on time, TD Bank will pay up to $50 in late fees, penalties or related finance charges that you incur from your payee.

Expand How far in advance can I schedule a payment in Bill Pay?

You can schedule a payment up to a year in advance.

Expand Where can I find Bill Pay check images in Bill Pay?

Bill Pay check images are available in your Account History, just like checks you write yourself. And like checks you write yourself, Bill Pay checks show your name and account number on the check image, rather than the TD Bank information.

Please note: If available, older check images are viewable in Bill Pay. All new Bill Pay check images are viewable in your Online Banking Account History.

Expand What if I have requested an ACH debit block or filter to be placed on my account?

Because Bill Pay will debit your account in the form of an ACH transaction, you cannot have an ACH debit block or filter on your account. If your account is blocked, the ACH debit will not go through. We want to help you avoid this situation. If you think there might be an ACH or debit block on your account, please call Customer Service at 1-800-493-7562 and we'll be happy to assist you.

Expand Do I need a U.S. address to use Bill Pay?

Yes, in order to use Bill Pay for Business, you must have a valid U.S. mailing address. This can be a physical address or a P.O. Box.

Expand What happens if I set up a Bill Pay payment, but I don't have enough money in my account to cover the payment?

If you don't have sufficient money in your account on the Deliver By date, or when the laser check is cashed, your account may be charged a fee for Non-Sufficient Funds (NSF) or Overdraft Protection charge(s), whichever is applicable. There may be up to a total of three debit attempts made on your account, after which the payment could be sent for collections. To avoid this situation, it is important to be aware of when you have scheduled payments and when money will be withdrawn from your account.