Online Banking FAQs

Mobile and Online Banking login tips

Expand I forgot my Online Banking password. How do I reset it?

Single-use security codes

Expand How do I set up single-use security codes?

Expand Do I have to set up my single-use security code?

Expand What if I don't receive the text message with my code?

Expand How do I change the settings for my single-use security codes?

Other Online Banking tips

Expand I'm a Cross Border Customer. How do I get assistance?

Expand What should I do to access Send Money with Zelle®?

1Send Money with Zelle® is available for most personal checking and money market accounts. To use Send Money with Zelle® you must have an Online Banking profile with a U.S. address, a unique U.S. mobile phone number, an active unique e-mail address, and a Social Security number. Your eligible personal deposit account must be active and enabled for ACH transactions and Online Banking transfers. To send money for delivery that arrives typically within minutes, a TD Bank Visa® Debit Card is required. Message and data rates may apply, check with your wireless carrier.

Must have a bank account in the U.S. to use Send Money with Zelle®. Transactions between enrolled Send Money or Zelle® users typically occur in minutes. If your recipient is not yet enrolled with Zelle®, it may take between 1 and 3 business days after they enroll.

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.