Online Banking Update
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CEO Greg Braca speaks on our new Online Banking experience
At TD, we want you to love banking with us. So I want to personally apologize for falling short of your high expectations - and our own.
We recently launched a new online and mobile platform that offers a modern look and feel, improved security, and other features. Unfortunately, we ran into some technical issues, which we've worked around the clock to fix. On top of that, our customer support call times remain longer than usual, which we're doing our best to improve.
The last thing we want to do is disappoint you. That's why we're committed to making things right and demonstrating our gratitude for your continued loyalty.
In the meantime, I want to thank you for being a part of our TD family. We promise to go above and beyond to keep your trust.
If you haven't already, read through the following checklist to get started with your new Online Banking:
Having trouble?Here are solutions to the
most common problems.
Using online banking has never been easier for TD Bank customers.
- Get access to your accounts anytime, anywhere.
- Manage all your banking needs in one place.
Using our streamlined Accounts view, you can see all your accounts on one page.
- Easy access to the tools you use most.
- Quickly switch between accounts, such as checking, savings, credit card, mortgage and more.
Send, receive and request money by email or text using Send Money. Pay bills with convenience and simplicity to almost any person or company in the U.S. Transfer funds between your TD Bank accounts or with an external account.
Single-use security codes instead of security questions. Unique security codes make banking with us more secure.
And so much more.
- Searchable help on every page.
- Increased security by masking your account numbers.
- More deposit images in your history.
- Access tools to help you get your banking done faster.
Thank you for banking with TD Bank. Now even faster, simpler and more secure.
Mobile and Online Banking login challenges
If you use the TD Bank Mobile App on your mobile phone or tablet, you'll need to update to the latest version of the app, which comes with the new single-use security code feature.
- Open the App Store on your device
- Tap on the "Updates" icon at the bottom of your screen
- Tap the "Update" button next to the TD Bank Mobile App
If this doesn't work for you, you can start new. Remember your user ID and delete the TD app from your device. Visit the app store and download the app again.
2) Then, click on the "Forgot your password" link, and follow the prompts to enter your user name and the last four digits of your Social Security number.
3) Next, we need to make sure it's really you making this request to change your password. To do that, we will send you a one-time security code to your phone. To do this, you will be prompted to confirm your phone number to receive a text message or call from us. If you have not yet set up your phone to receive single-use security codes, we will verify your identity with security questions.
4) Then follow the steps in "Here's how to login with your single-use security code steps."
Single-use security codes
From time to time, we may need to verify your identity through your phone to allow you to access your accounts. For example, if you forgot your password, or would like to change it, we would need to verify that it is you making this request. We will send you a single-use security code to verify it's you logging into your accounts.Here's how to activate and set up your phone to receive the security code either by a text message or a phone call:
1. When prompted, enter your phone number and you'll receive a confirmation message within a minute or so. Here's a set-up confirmation text.
2. You'll then receive a second text from us with a 6-digit security code in the body of the message. From this second text, get the code and enter it in the "Security Code" box. NOTE: If you received it via text message, ignore the 5-digit number of the sender. Here's a text message with a single-use security code.
3. Once your phone is confirmed, you can set up a second phone number as a backup. Just select "Security Set-Up: Add a phone" and follow the same steps. To skip, click "Maybe Later".
4. Last, confirm your e-mail address. Click "Submit & Finish" if your e-mail is correct. Select "New E-mail Address" to update it.
5. Click "Continue" to complete set up.
Watch a demo
Here's how to log in with your single-use security code:To receive a single-use security code via text or phone call to verify it's you logging into your accounts, follow these steps:
When prompted, select either "Call Me" or "Text Me."
For "Call Me"
- You'll receive a phone call from us with your 6-digit code.
- Enter the 6-digit code into the Online Banking login screen.
- Ask us to resend the code, as needed.
- You'll receive a text message from us with your 6-digit code.
- Enter the 6-digit code into the Online Banking login screen. Be sure to ignore the 5-digit number of the sender. Here's a text message with a single-use security code.
- Ask us to resend the code, as needed.
If now is not a good time to set up single-use security codes, simply click "Not Now" at login. We'll remind you each time you bank online, but you have a few weeks to enroll.
If now is not a good time to setup single-use security codes, simply click "Not Now" at login. We'll remind you each time you bank online, but you have a few weeks to enroll. Eventually, this experience will be a required security feature for all Customers. Remember, once you start enrollment you'll be required to complete the process. Questions? Just let us know.
Here are a few steps to try, if you don't receive the text message.
- Use "Resend Code" to give it another try
- Request Security Code via Phone call
- Try an alternative number, if you have one registered
- Contact your cell phone carrier to be sure the code is not blocked
If the issue persists, it could be that you may be unable to receive short code via text due to "short code block" on your mobile device. It's easy to diagnose on your phone, even if you're currently getting SMS from friends and family.
- Send a text to our TD Short Code (72585) that says "HELP"
If the message cannot be sent, then it's likely that short codes are blocked on your phone.
To remove the block, you will have to call your cell phone service carrier. Ask them to have Common Short Code Blocking turned off.
IMPORTANT: Make sure your carrier does not turn off Premium Short Code Blocking. If they do, you could incur charges and continue to be unable to receive single-use security codes from Online Banking. You only want Common Short Code Blocking turned off.
a) Select your name in top right of screen
b) Click on "Update Personal Settings"
c) Then "Update Security Settings" to edit:
- Phone number and/or e-mail
- Note the option to get a security code at every login (you control this setting)
a) Settings / Update Security Settings
b) Edit phone and/or e-mail, as needed
c) Choose if you prefer to get a security code at every login
Other Online Banking challenges
We have addressed some known syncing issues with Quicken/QuickBooks. You should be able to access your accounts as you would normally. If you are still experiencing issues with Mint, please set up single-use security codes for your account. Learn how.If you have trouble, you can call Intuit for help:
Quicken users: 1-888-859-4056
QuickBooks users: 1-888-311-7276
Expand Why haven't I received a response to my Secure Message or a confirmation of my profile update?
We're experiencing higher than normal traffic through our Secure Message system right now. We appreciate your patience.
- If you are trying to update your Online Banking profile information, please note that e-mail address updates are effective immediately while other items may take longer.
- Please do not submit multiple requests for the same update.
Expand I'm a Cross Border Customer, and I'm having trouble enrolling in Online Banking or accessing my
usual transactions. What should I do?
Whether you're located in the U.S. or Canada, you can get help 24/7 by calling 1-877-700-2913. (Press 1 for English or 2 for French.)
To continue to use Send Money with Zelle with TD Bank Online Banking or mobile app, you will need to verify your identity with your Social Security Number.
Send Money with Zelle through TD Bank requires a Social Security Number to verify your identity.1 To add this information to your account, please visit your nearest branch to confirm your identity in-person, and add your Social Security Number to your account. If you don't have a Social Security Number but would like to continue using Zelle, you can download the Zelle app from your mobile app store and continue using the service with the same e-mail or phone number.
If you are a customer without a Social Security Number, or a cross-border banking customer without a Social Security Number, you must contact our TD Call Center to cancel any scheduled or reoccurring transfers you had set-up prior to February 2018.
*By clicking on this link you are leaving our website and entering a third-party website over which we have no control. Neither TD Bank US Holding Company, nor its subsidiaries or affiliates, is responsible for the content of third-party sites hyper-linked from this page, nor do they guarantee or endorse the information, recommendations, products or services offered on third-party sites. Third-party sites may have different Privacy and Security policies than TD Bank US Holding Company. You should review the Privacy and Security policies of any third party website before you provide personal or confidential information.
1Send Money with Zelle® is available for most personal checking and money market accounts. To use Send Money with Zelle® you must have an Online Banking profile with a U.S. address, a unique U.S. mobile phone number, an active unique e-mail address, and a Social Security Number. Your eligible personal deposit account must be active and enabled for ACH transactions and Online Banking transfers. To send money for delivery that arrives typically within minutes, a TD Bank VisaÂ® Debit Card is required. Message and data rates may apply, check with your wireless carrier.
Must have a bank account in the U.S. to use Send Money with Zelle®. Transactions between enrolled Send Money or Zelle® users typically occur in minutes. If your recipient is not yet enrolled with Zelle®, it may take between 1 and 3 business days after they enroll.
At this time, TD Bank only enables customers to receive money from senders whose financial institution already offers Zelle®. Work is underway to implement a solution quickly.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.