Merchant Services Resource Center

Looking for help? You've come to the right place. Here you'll find guides, forms and resources to help you collect payments for your small business.

Guides

We've complied these helpful guides and best practices to help you make the most of your payment solutions and get back to managing your business.

Guides and Best Practices

Description

eCommerce Risk Mgmt Guidelines Tips for managing risk when accepting payments online
Card Present Best Practices Best practices for face to face transactions
Card Not Present Best Practices Best practices for non face to face transactions
Preventing Employee Fraud Preventing fraud in the workplace
Card Acceptance Best Practices Best practices for accepting electronic payments
Payment Card Industry Data Security Standard PCI DSS Requirements
Visa® Payment Application Best Practices Best practices for Visa Payment Application
Card Acceptance Guidelines for Visa Merchants Visa guidelines for accepting payments
Chargeback Management Guidelines for Visa Merchants How to identify, respond, manage and prevent chargebacks
Unembossed Visa Card Acceptance Guidelines Guidelines on accepting unembossed Visa cards
Chargeback Prevention Overview How to prevent chargebacks
AVS Response Codes Reference Guide Address Verification Service -- Zip code match for hand key transactions


Forms

Need to update your information? No problem. You'll find all the forms you need here.


Questionnaires and Other Resources

Self Assessment Questionnaire (SAQ) Instructions (PDF) Instructions and guidelines for selecting and completing the appropriate PCI Data Security Standard (DSS) SAQ

SAQ A (PDF) For merchants who do not store, process or transmit electronic cardholder data

SAQ B (PDF) For merchants who use imprint machines or stand-alone dial-out terminals and who do not store electronic cardholder data

SAQ C (PDF) For merchants who use the online payment application, but do not store electronic cardholder data

SAQ C, Virtual Terminal (PDF) For merchants that use a virtual terminal and do not store electronic cardholder data

SAQ D (PDF) For all other merchants and service providers required to complete the SAQ

Merchant Attestation of Compliance Form (PDF) For all other merchants and service providers required to complete the SAQ

PCI DSS Glossary (PDF) This document provides definitions of the terms used in the Self Assessment Questionnaire and PCI Data Security Standard documents

Need help?

Contact a Merchant Services expert to arrange a free consultation or call 1-800-348-4025.

Payment Card Industry Data Security Standard

When customers offer their bank card at the point of sale, over the internet, on the phone, or through the mail, they want assurance that their account information is safe. The Cardholder Information Security Program (CISP) is intended to protect cardholder data – wherever it resides – ensuring that members, merchants, and service providers maintain the highest information security standard. In 2004, the CISP requirements were incorporated into an industry standard known as the Payment Card Industry (PCI) Data Security Standard (DSS). Following is a summary of the PCI DSS which must be followed by all merchants:

Payment Card Industry Data Security Standard Summary (PDF)

Visa® and MasterCard are committed to ensuring the safety and security of their payment systems and cardholder's confidence in shopping with payment cards. The appropriate Payment Card Industry Self Assessment Questionnaire must be completed annually by any merchant that captures, transmits or stores credit and debit card data. Completed questionnaires can be faxed to Merchant Risk Management at 207-753-3398. Please contact Customer Service at 800-348-4025 with any questions on completing this form.

Learn more about our PCI provider, or enroll in SecurityMetrics services.

Have questions?

Call 1-800-348-4025 to speak with a Merchant Services expert.

Contact a Merchant Services expert to arrange a free consultation or to request additional small business help.