Ally CashBack Credit Card Frequently Asked Questions
The end of the partnership will not affect your Account Number, Credit Card Agreement, Terms and Conditions and Rewards Agreement. Please note, if you access your credit card account through your Ally login, this will be changing soon. Going forward, you should manage your account and make payments online by enrolling at ally.ccservicing.com.
While we cannot discuss the specifics of Ally Bank and TD Bank's relationship and these recent events, we can say that we are dedicated to providing you with the outstanding customer service and value you expect as an Ally CashBack Credit Cardholder.
Nothing is changing at this time. You can continue to use your card as usual and earn cash back with all the same great features and services you enjoy now, including your 10% Ally Deposit Bonus when you redeem into an eligible Ally Bank account.
No. Please continue to use your current Ally CashBack Credit Card.
No. Please continue to make payments as usual. You can do so online at ally.ccservicing.com, by mail to TD Card Services P.O. Box 100290 Columbia, SC 29202-3290 or by calling 1-888-916-2559.
You can continue managing your account anytime, anywhere at ally.ccservicing.com. Please note, if you access your credit card account through your Ally login, this will be changing soon. Going forward, you should manage your account and make payments online by enrolling at ally.ccservicing.com.
No, the process for disputing charges on your card will not be affected by this change.
No. The Credit Card Agreement and Terms and Conditions with TD Bank are separate from your Ally Bank relationship. This change does not affect any other accounts you may have with Ally Bank or TD Bank.
To request a copy of your Ally CashBack Credit Card Account Agreement, please contact Credit Card Servicing at 1-888-916-2559. You can also write to Card Services, P.O. Box 84037, Columbus, GA 31908-4037 or go online to http://docs.ccservicing.com/pdfs/ally_cashback_terms.pdf
As always, our primary focus is to ensure you have the product that is right for you. You reserve the right to cancel your account at any time.
If you close your Account, your Ally CashBack Rewards will be forfeited if you do not redeem them within 60 calendar days of Account closure.
Due to these recent changes to the Ally CashBack Credit Card Program, new applications are no longer being accepted. You will receive a letter with additional details and we will remove the credit inquiry so as to not impact your credit score.
No. For several years, Ally Bank and TD Bank, N.A. worked together to support the Ally CashBack Credit Card program. This relationship ended on June 17, 2019. Going forward, communication to existing customers about that credit card will come directly from TD Bank.
No. You cannot switch to a TD Bank credit card directly from your Ally CashBack Credit Card. However, we invite you to visit td.com/creditcards to see our current special offers or shop for the credit card that meets your needs and has the rewards you want.
If you have any additional questions, please call 1-888-916-2559.
Please contact us at 1-888-916-2559 and we will update your credit card account with your new information. This will update your information only for this credit card account.
Please contact us at 1-888-916-2559 and a credit card servicing representative will assist you.
You can find your current credit limit on your monthly statement. You may also telephone Credit Card servicing at 1-888-916-2559.
You may ask us to close your account by notifying Credit Card Servicing in writing at P.O. Box 84037, Columbus, GA 31908-4037, by first class mail, postage prepaid, or by contacting us at 1-888-916-2559. If you request to close your account by phone, we may require a written notice from you.
Payments may be made online at ally.ccservicing.com, by phone at 1-888-916-2557 or via the mail at:
Credit Card Servicing
P.O. Box 16027
Lewiston, ME 04243-9513
Please include your account number and/or remit coupon. Payments not received by 5:00 pm EST or on a day that is not a Business Day will be credited to your account as of the next business day.
To request a refund of a credit balance on your account at any time please contact credit card servicing at 1-888-916-2559.
Yes. You can transfer balances from Visa, MasterCard and other eligible credit card accounts as long as your credit limit is high enough to allow the transfer and the related balance transfer fee. The minimum Balance Transfer is $250.
Please contact us at 1-888-916-2559. Your account must be open for at least 6 billing statements before a credit increase will be considered. This determination requires that we obtain an updated version of your credit report.
You may revoke your permission for any person you previously authorized to have a credit card on your Account by writing to Credit Card Servicing at P.O. Box 84037, Columbus, GA 31908-4037 or by calling 1-888-916-2559.
If any card, account number, convenience check or other access device is lost or stolen, or if you think someone used or may use them without your permission, notify us at once by calling 1-888-916-2559.If you believe there is an error on your statement, please contact us immediately at 1-888-916-2559 and a representative will work with you to research the transaction. Your rights regarding a billing dispute are provided on your monthly billing statement. See your statement for additional information.
If you redeem your cash rewards into an eligible Ally Bank account (an eligible account is an Ally Bank non-IRA Online Savings, Interest Checking or Money Market Account) you will earn an additional 10% rewards bonus. You just need to have an eligible Ally Bank account which is open and in good standing.If you spend $500 or more within the first 3 billing cycles, you'll earn the $100 bonus, as long as your account is open and in good standing. For as long as the Account remains open and in good standing, your cash rewards will not expire. Your cash rewards will be forfeited if your Account is closed for any reason.
The Ally CashBack Credit Card is issued by TD Bank N.A.
VISA is a registered trademark and service mark of Visa International Service Association, and is used by TD Bank, N.A. pursuant to license from Visa U.S.A. Inc.