Android Pay Frequently Asked Questions

Expand Can I use my TD Bank Visa card with Android Pay?

Yes. The following TD Bank Products are eligible for use with Android Pay:

  • TD Bank Visa Debit Cards:
    • TD Bank Visa Debit Card
    • TD Bank Business Visa Debit Card
    • TD Bank Private Client Visa Debit Card

  • TD Bank Visa Credit Cards:
    • TD Cash Visa Credit Card – Platinum & Signature
    • TD Easy RewardsSM Visa Credit Card – Platinum & Signature
    • TD Cash RewardsSM Visa Credit Card – Platinum & Signature
    • TD Payment Plus® Visa Platinum Credit Card
    • TD First ClassSM Visa Signature Credit Card
    • TD Business Solutions Visa Credit Card
    • TD Simply Flexible BusinessSM Visa Credit Card
    • TD Ameritrade Client Rewards Credit Card – Platinum & Signature
    • TD AeroplanTM Visa Credit Card – Platinum & Signature

  • TD Bank Visa Reloadable Prepaid Cards:
    • TD Connect Visa Prepaid Card
    • TD Go Visa Prepaid Card

Expand What do I need to use Android Pay?

  • A compatible Android device
  • Visit the Android Pay website to determine if your device is compatible.

  • A Google account
  • Screen Lock setup on your device
  • An eligible TD Bank Visa card

Expand How do I set up my TD Bank Visa Cards in Android Pay?

Open the Android Pay app and touch the plus sign in the bottom right corner of your screen and follow the instructions. If your card successfully loads and activates, no further steps are required. If activation is required, call the number that appears on the screen. If no number appears, call the number on the back of your card.

Expand How do I make my TD Bank Visa Card my default card in Android Pay?

Open the Android Pay app. Touch and hold the TD Bank Visa card you want to use as your default card. Drag it to the top of the card stack then release.

Expand Can I make a purchase using a card other than the card I've designated as my default card in Android Pay?

You can. You will need to drag that card to the default card position, and make the payment. Note that that card will then be the default card.

Expand What should I do if I have trouble adding my TD Bank Visa card to Android Pay?

TD Customer Service is ready to help you with any issues you may have adding your TD Bank Visa cards to a compatible Android device.

  • For help with your Personal and Small Business TD Bank Visa Debit Cards: 1-888-937-0005
  • For help with your Personal and Small Business TD Bank Visa Credit Cards: 1-866-606-7470
  • For help with your TD Bank Visa Reloadable Prepaid Cards:
    • TD Connect Visa Prepaid Card: 1-888-568-7130
    • TD Go Visa Prepaid Card: 1-855-219-8050
For issues with Android Pay please contact the Android Pay Help Center

Expand Where can I use Android Pay?

You can use Android Pay in-stores wherever you see either one of these logos:

Android Pay icon   RFID icon

Some stores might have this symbol on their card readers and point of sale terminals, but they might not be currently set up to accept contactless payments including Android Pay.

To see the most up-to-date list of stores and apps where you can use Android Pay visit the Android Pay website.

Expand How do I make a purchase with Android Pay?

It's easy! When you are ready to pay:
  • Unlock your device.
  • Hold the back of your device against the contactless payment terminal.
  • You will receive confirmation on your device that the payment was completed.
Android Pay transactions might show up on your TD Bank account statement under one of these names:
  • AdrdPy
  • GOOGNFC
  • Mobile Purchase
  • Mobile wallet
  • The merchant's name

Expand Will I have to sign a receipt or enter a PIN when paying with Android Pay?

It depends on the merchant. In some cases you may need to sign a receipt or enter your ATM PIN – just as you would with your plastic TD Bank Visa card. If asked to verify the last four digits of your card number when making a purchase, instead provide the last four digits of the device account number. The device account number can be found by selecting the card in Android Pay.

In certain circumstances, if you added your TD Bank Visa card to the app before December 10, 2015, you may need to enter your Google payments PIN instead of your ATM PIN. If you have any questions regarding the use or functionality of Android Pay you should visit the Android Pay website.

Note: If you added your TD Bank Visa card to Android Pay or Google Wallet prior to December 10, 2015, we recommend deleting and re-adding your card.

Expand Will I continue to earn rewards and benefits from my TD Bank Visa Cards when I pay using Android Pay?

Yes. If you added your card to Android Pay after December 10, 2015, and your TD Bank Visa card earns points or rewards for eligible transactions, you will continue to earn the same points and/or rewards for eligible transactions when you pay using that card in Android Pay.

However, if you added your TD Bank Visa card to Google Wallet or Android Pay prior to December 10, 2015, you will need to delete and re-add your card to ensure you continue to receive the same benefits when using your card in Android Pay.

Expand Does Android Pay show my recent transactions?

Certain transactions, including recent purchases may be available in the card's details screen. To see the details screen open the Android Pay app and tap the card you would like to review.

In the case of any conflict, your TD Bank account statement is the true source for transaction details.

Expand Why is my transaction sometimes reported differently in Android Pay?

Occasionally only initial authorization amounts will be passed to Android Pay, which might be different from the final transaction amount. As a result, you might see different transaction amounts from locations such as restaurants, gas service stations, hotels, and car rental companies. Always refer to your TD Bank account statement for final transaction details.

Expand How do I return an item I bought using Android Pay in a store?

To return something you bought in-store with Android Pay you will need your store receipt, just like you would for any other purchase. If the merchant asks you to swipe your card, simply wake and unlock your device and hold the back to the contactless payment terminal.

For some returns, you might have to provide the last 4 digits of your device account number. You can find your device account number on the card details screen in your Android Pay app.

Expand How does Android Pay keep my information private?

Your full details are never stored on your device or shared with merchants when you buy something; they see your device account number instead.

When you set up Android Pay, you'll have to set a screen lock if you don't already have one. We also recommend making sure Android Device Manager is on, which you can use if your device is ever lost or stolen.

Please also refer Google and Android Pay's agreements and disclosures relating to how it uses your private information

Expand Can I continue to use my plastic TD Bank Visa Cards if I suspend or remove those cards in Android Pay?

When you suspend or remove your cards in Android Pay, only your device-specific Device Account Number is suspended or removed.

Your plastic card numbers are not saved on the device, and you can continue to use your plastic cards normally, as long as you didn't deactivate them.

Expand What should I do if my Android device is lost or stolen?

Whenever your device is unlocked, it can be used to make purchases with Android Pay. If your device is lost or stolen, you can find, lock, or erase it using Android Device Manager.

If you lose your Android Pay-enabled Android device, you can also contact TD Bank Customer Service to delete your TD Bank Visa cards in the device.

  • For Personal and Small Business TD Bank Visa Debit Cards: 1-888-937-0005
  • For Personal and Small Business TD Bank Visa Credit Cards: 1-866-606-7470
  • For TD Bank Visa Reloadable Prepaid Cards:
    • TD Connect Visa Prepaid Card: 1-888-568-7130
    • TD Go Visa Prepaid Card: 1-855-219-8050
Since Android Pay doesn't store your plastic card details on your device, anyone who finds or steals your device won't be able to access that information, even if it's unlocked.

When you suspend or remove your cards in Android Pay, only your device-specific Device Account Number is suspended or removed, and you can continue to use your plastic cards normally, as long as you didn't deactivate them.

Expand What should I do when I receive a replacement card?

When you receive a replacement TD Bank Visa Card, TD Bank will not automatically update your device account number within Android Pay with your new card information. You can contact TD Bank Customer Service to update the current device account number on your device with your new TD Bank Visa Card information.

  • For Personal and Small Business TD Bank Visa Debit Cards: 1-888-937-0005
  • For Personal and Small Business TD Bank Visa Credit Cards: 1-866-606-7470
  • For TD Bank Visa Reloadable Prepaid Cards:
    • TD Connect Visa Prepaid Card: 1-888-568-7130
    • TD Go Visa Prepaid Card: 1-855-219-8050
Alternatively, you can delete your old TD Bank Visa Card from your device and add the replacement card, which will create a new device account number.

Expand What do I do if I Android Pay isn't working at checkout?

If you're having trouble making a purchase with Android Pay:
  • Unlock your device. No need to open the app.
  • Confirm with the cashier that the terminal is working.
  • Try holding your device a different way to avoid signal issues. Your device's NFC antenna might be at the top or bottom of the device.
  • Set "Android Pay" as your payment default in your device's Settings > Tap & Pay.
  • If you have a device that supports multiple mobile wallets, select "Android Operating System" in your NFC or tap and pay settings on the device.
It is possible that a merchant that accepts contactless payments might not accept Android Pay.

Expand What is a virtual account number or device account number?

All your payment cards stored in Android Pay are assigned a device account number. This number is used instead of your actual card number when you make a purchase with Android Pay, so that your payment info isn't shared with the merchant.

If you ever need to make a return, you might have to provide the last 4 digits of your device account number. You can find your device account number on the card details screen in your Android Pay app.
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