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As we recently shared in a letter we sent you, we've changed the way we process transactions to make it easier to manage your personal checking and money market accounts.

What changed?
As of April 25, 2016, we started processing transactions (including pending transactions) chronologically,
based on the date and time you make them. Checks you write that are cashed or deposited at another bank, however, will be assigned a time of 11 p.m. on the date we receive them. In light of this change, be sure to pay close attention to your available balance and spend accordingly.

How does this impact you?
We're committed to making this change clear and easy to understand.
We've provided information below to help you understand how the changes in transaction processing may impact you.

  • View the video to see how your available balances are calculated.
  • Choose one of the 3 examples to see the timing of when transactions are processed and how it may impact your balance.
Watch the TOP video