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I opened a new account to get the $300 promotion. I transferred $2,500 into this new account to waive the $15 monthly fee. Does this $2,500 transfer satisfy the requirements or do I need to make additional direct deposits totaling another $2,500 within 90 days?
March 1, 2017 03:05:14 PM
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In reply to Vincent, Wayne
Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
As we are unable to view the credit you received into your account, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 1-800-493-7562 to speak with an online banking specialist or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
Let us know if you have any further questions. We are always here to help. Have a pleasant day
Customer Service Team, Mount Laurel
March 1, 2017 03:05:34 PM