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I was charged at a NYC subway station and the teller told me to call my bank and have them cancel the charge because the funds didn't get transferred to my subway card
Alyson, New York, NY
March 20, 2015 07:51:39 AM
In reply to Alyson, New York, NY
Welcome to TD Helps Alyson. We are sorry to hear you're having difficulties with your card and would be happy to help point you in the right direction for assistance.
We would like to assist you directly with disputing this charge; unfortunately, we do not have access to your personal information since this is considered an unsecured forum. However; our Banking Specialists are available 24/7 and would be happy to help! You can contact our Specialists at 888-751-9000; upon proper verification we will be glad to review your account with you and assist in filing a dispute against the transaction you have concerns about. You are also welcome to visit us during lobby hours. To find a TD Store near you, please visit: http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If this purchase was made by using your TD Visa credit card, our dedicated Credit Card Team can be reached 24/7 at 888-561-8861 to answer any inquiries you may have.
We hope the information provided helps, Alyson. Please do not hesitate to reply back if you have any other questions. Have a great weekend!
LiShu R, Mount Laurel
March 20, 2015 07:52:39 AM