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a hotel has pre authorized an amount on my credit card!if it is a debit account visa card what can i do to release it??
January 26, 2015 01:56:25 PM
In reply to Kenneth, Washington
Thanks for getting in touch with us, Kenneth. We understand your concern and would be happy to go over this with you.
If a hotel has authorized an amount on your TD Bank Visa Debit card and this was in error, you may be able to obtain a Merchant Release of these funds if they are still on hold. To get a merchant release, the vendor you're dealing with may fax a letter to us on their letterhead. The pending charge must still be active on your account and not have been collected by the company. We do recommend that you give us a call 24/7 at 888-751-9000, in order to be sure that the authorization is still active and can be released. If so and we receive a fax from the hotel, we'll be able to release this debit and return the funds to your available balance.
The hotel will need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-On their letterhead:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process, we'd recommend contacting a Banking Specialist at the number mentioned above, who are available 24/7 to assist you.
Just in case this charge was processed by using your TD Visa Credit card, please reach out to TD Card Services directly at 888-561-8861 for further instruction. They're available 24/7.
Hope this is the info you were looking for, Kenneth! Thanks again for getting in touch and best of luck with this.
Kristen P, Mount Laurel
January 26, 2015 02:03:18 PM
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