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March 24, 2015 01:51:29 PM
In reply to Mike, Wilmington
Good afternoon, Mike, thanks for connecting with us on TD Helps.
If a debit card authorization is still listed on your account but the transaction was cancelled, in most cases the hold will expire. Once this occurs, the funds will be returned to your available account balance on or after the expiration date set by the merchant.
To determine when the authorization will expire, we invite you to give one of our dedicated Banking Specialists a call. For your convenience, they are available 24/7 at 888-751-9000 and can review the transaction on your account, and provide you with any available options during your call.
You're also welcome to send us a Secured Message for more information. To do so, please log in to your TD Bank Online Banking account at http://bit.ly/1eaISlq. Once you have done so, locate the Customer Service tab at the top right, and then click on Send a Message. Please submit your inquiry and a friendly Representative will respond via secure online messages.
Or, if you'll be nearby one of our Stores, feel free to stop in during our extended lobby hours. If you click here: http://bit.ly/TDStores, you can find the TD Bank Store and lobby hours nearest you.
If you'd like, you may also be able to obtain a Merchant Release of funds that may be on hold. To get a merchant release, the pending charge must still be active on your account and not have been collected by the company. The vendor you're dealing with may fax a letter to us on their letterhead. We'll be able to release these items and return the funds to your available balance when we receive their fax.
They'll need to include the following information and it should be faxed to our Fulfillment Department at 856-533-1138:
-On their letterhead:
-Date of authorization
-Your full debit card number
-The exact amount debited, or separate amounts if there are multiple authorizations
-A brief statement from a representative expressing that they authorize the hold to be released
Our Fulfillment Department is available to assist you 24/7 for your convenience. If everything is correct the charge can usually be released within 2-3 hours of receiving the fax.
If you would like any assistance with this process or to make sure the charge can still be released, we'd recommend contacting our Specialists at the number listed earlier, who are available 24/7 to assist you.
We hope you find our answer helpful and please don't hesitate to return to TD Helps if you have any further questions.
LiShu R, Mount Laurel
March 24, 2015 01:52:52 PM