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My daughter transferred money into my account but I have not received it
November 20, 2017 04:33:07 PM
In reply to Ellen, Clermont
Thanks for reaching out to us, Ellen!
If your daughter has sent you money using Send Money or Zelle, it may need to be retrieved. You should be alerted of the payment by text or email, depending on which she used when setting up the transfer.
Simply log in to TD Bank online banking and make sure you’re enrolled in Send Money. Once you’ve set up your mobile phone number or e-mail address (the one your daughter has used for sending you the payment) the payment will display on the activity screen, ready to be deposited into your account.
If you haven't enrolled in Send Money yet, it can easily be done through your online or mobile banking. To begin, log in by clicking here: https://go.td.com/1eaISlq. Select the 'Send Money' tab and ensure the email address shown is correct. You'll then need to accept the Terms and Conditions. If you sign up for this service with your mobile number, select text or call to receive a verification code. If you sign up using your email we'll send you a verification code by email. Be sure you have mobile notifications enabled for TD Bank. If you sign up with your email and don't receive the verification code, please check your e-mail spam folder. You'll then need to enter the code to verify your email address or mobile number. We'll show your accounts that are eligible for Instant Transfer. Just choose the one you wish to use.
If you choose to set up this service from the mobile app, select 'Send Money' from the quick links or transfer screen and continue with the same instructions above.
If you're fully enrolled and the payment hasn’t displayed, make sure your daughter has used the same mobile or e-mail address you’ve set up in Send Money.
If you have any questions or problems enrolling in Send Money, please give our Tech Support Team a call so that we may troubleshoot this with you. We can be reached 24/7 at 800-493-7562. You may also stop in to see us at any of our Stores to be assisted in person. To find one near you, please click here: https://go.td.com/1nq31dc.
If your daughter did not use Send Money or Zelle, but rather did a direct transfer using your account and routing number, please know that these types of transfers can approximately 3-5 business days to be delivered. If that time has passed without receiving funds, we can take a look at your account to confirm that it has not been rejected for any reason. Please give us a call 24/7 at 888-751-9000.
We hope this information helps, Ellen. Have a great day!
Candice A, Mount Laurel
November 20, 2017 04:33:27 PM