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Recently, I can not log in my online banking. It always showed system unaviliable.But I did not type password wrongly. Because I am in China and do not have the card number, I can not get online banking by card number. So how can I solve it?
Yan, New Jersey
November 21, 2014 06:45:45 AM
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In reply to Yan, New Jersey
Welcome to the TD Helps community, Yan.
If you’ve forgotten your Online Banking credentials or are having an issue logging in, please give us a call 24/7. When calling from China, you may dial 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518. Upon proper account verification, we will be able to help you regain your online access in no time. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Thanks for stopping by and we hope you have a nice day.
LiShu R, mount laurel
November 21, 2014 06:47:07 AM
In reply to LiShu, mount laurel
I have dialed to the bank. And they said they need card number. But I have given it back to the bank. And I have ever changed the card, so I did not know my second card number, but I know the checking account number, is it ok? Cause my online banking and mobile app still showed this account number, even though I changed the card. Do I have any other ways to solve it?
Yan, New Jersey
November 30, 2014 11:21:38 AM
Hello Yan and thanks for getting back to us with additional information.
When contacting our Banking Specialists in regards to retrieving or resetting online banking credentials, we're required to verify additional information such as debit card numbers. If you don't have this information as you mentioned, we do have other questions we can ask to verify your identity while you're on the phone with us. So please feel free to reach out to us at the number listed in the previous message and do feel free to get back to us with any additional questions or concerns you may have.
Take care and have a great evening!
LiShu R, Mount Laurel
November 30, 2014 11:22:38 AM
In reply to LiShu, Mount Laurel
You mean the social seurity number? We all did not connect it when open account.
Yan, New Jersey
December 2, 2014 04:12:27 PM
Thank you for coming back to us here on TD Helps, Yan. We'll be happy to help you.
Please know that your Social Security number is not part of the account verification process.
To best assist you, we recommend contacting us directly via our international phone numbers at either 856-751-900 or via collect with operator assistance by dialing 00+1-215-569-0518 from a non-mobile telephone. Once our Banking Specialists verify your account information, they'll be able to provide the assistance that you need.
We hope this information helps and let us know if you have any questions, Yan!
Katherine G, Mount Laurel
December 2, 2014 04:18:32 PM