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February 12, 2015 09:51:01 AM
In reply to Collin, Colchester
Good morning, Collin. We're sorry to hear of any troubles you are having with your account transaction and would be happy to help point you in the right direction for help.
As you've only ordered one item with the merchant; however, your account was charged twice, we recommend first reaching out to the merchant directly for a refund. If they're unable to honor your request, please feel free to contact one of our Banking Specialist 24/7 at 888-751-9000, after proper account verification, we can determine the status of the transaction and provide all options to obtain the refunds while you're on the phone with us. You may also visit any TD Bank Store during lobby hours for further assistance. For a listing of TD Bank Stores, please look here: http://bit.ly/TDStores. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
Additionally, if you are enrolled for online banking, you are more than welcome to send us a secure message by clicking here: http://bit.ly/1eaISlq for additional assistance. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center”. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8
If the transactions in question were made by using your TD Visa Credit Card, please contact our 24/7 TD Card Services at 888-561-8861 to speak with a TD Credit Card Customer Service Representative.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
LiShu R, Mount Laurel
February 12, 2015 09:52:04 AM