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Hi, my account was charged without my permission and it ended up overdrafting me. I contacted the company that did it immediately and they put through a refund, but TD didn't process it in time and I ended up stuck with a late fee for something I didn't buy. Is there any way I can get this removed?
Anthony, Bay Shore
August 31, 2017 01:25:58 PM
In reply to Anthony, Bay Shore
Thanks for coming to TD Helps for assistance today, Anthony.
We're so sorry to hear about this unfortunate circumstance, and you're more than welcome to reach out to a Specialist directly, who will then be happy to review your account with to determine if you may be eligible for a refund.
Banking Specialists are available 24 hours a day, 7 days a week, and can be reached at 1-888-751-9000. You're also welcome to visit a TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Finally, if you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We look forward to speaking with you soon, Anthony. Have a great rest of your day!
Brittany M, Mount Laurel
August 31, 2017 01:26:29 PM