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I accidentally answered a security question wrong and have been locked out of my online banking account for almost a month. I tried using the "forgot your password" steps, and I get stopped because my account is locked.
Holly, Albany, NY
January 23, 2018 12:12:26 PM
In reply to Holly, Albany, NY
We're sorry to hear that you're having trouble signing in, Holly, and we'd be glad to point you in the right direction.
To best assist you, we ask that you reach out to us directly. You are able to contact our Banking Specialists 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, our Representatives will be glad to help you sign in again.
Similarly, you are able to visit us during lobby hours at any TD Store for help. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to speak with you soon, Holly. Have a good day.
Megan K, Mount Laurel
January 23, 2018 12:13:01 PM