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My husband tried to deposit money into my account through the atm but I had forgotten to tell him I had changed my pin number. My account has been locked since yesterday, how long before I can use my account again?
Erin, Lake City
December 30, 2014 01:11:49 PM
In reply to Erin, Lake City
Welcome to TD Helps, Erin.
With the details that you described, it sounds like your debit card is currently locked from invalid PIN attempts. In this case, we ask you to contact us 24/7 at 888-751-9000 or visit a TD Store. After account verification, we can unlock the debit card, so that you can continue to use it with no trouble. For a listing of Store hours please check out: http://bit.ly/TDStores.
If you're enrolled for Online Banking, you may also send us a secure message to have this unlocked. To do so, once you're logged in here http://bit.ly/1eaISlq, on the left side of the page please click "Send a secure message" located in the “Message Center.”
If you're not currently enrolled for Online Banking you can do so for free by clicking here: http://bit.ly/1lU2qfY. You'll need your account number, Social Security number and your ATM/debit card number. As soon as the application has been completed, you'll immediately be able to access your account to send the message.
We hope this helps, Erin and take care!
Colleen B, Mount Laurel
December 30, 2014 01:12:58 PM