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I have this problem with your website repeatedly. I am beginning to think that there could be something wrong on your end. I know because I have written down my user ID and password. For some reason, they don't seem to work today. Andy advise?
Sandy, Shrub Oak
December 23, 2014 05:48:24 PM
In reply to Sandy, Shrub Oak
Hi Sandy, we're sorry you're experiencing trouble accessing your account and will be happy to provide some assistance.
If your usual user name or passwords aren't working, please consider the following:
- Make sure that Caps Lock is not on. Passwords are case-sensitive, so incorrect capitalization will not allow you to log in.
- When answering the Security Questions, be careful with punctuation and abbreviations. (Did you originally set up the answer as Main Street, or Main St.?)
Additionally, we offer Online Banking for both our personal and business account holders. To ensure you're at the correct log in page, if you're a personal account holder please click here: http://bit.ly/1eaISlq, if you're a BusinessDirect user you can access that log in page by clicking: http://bit.ly/1rvBmq8.
If you continue to experience issues logging in, please contact us directly 24/7 at 888-751-9000 (800-493-7562 option 2 for BusinessDirect). After account verification, we would be happy to help retrieve your user name and reset your password. Also, you may visit us at any local TD Bank Store, during lobby hours. For lobby hours and locations, please visit http://bit.ly/TDStores.
If you're referring to logging into tdcardservices.com, you may contact a TD Credit Card Specialist 24/7 at 888-561-8861.
For additional support on other Online Banking platforms, such as, Mortgage Documents, etc. please contact us 24/7 at 888-751-9000.
We hope this clears up any online issues you are experiencing. Please let us know if there's anything else we can do to help. Have a great evening.
Colleen B, Mount Laurel
December 23, 2014 05:49:29 PM