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It says my card is registered but I don't know the password. I've tried both the last 3 and the last 4 digits. When I click "forgot my password," I type in my username and press continue. Then it says "cannot perform action because you don't have an established security question and answer."How am I supposed to have a security question and answer if I can't log into my account?!
September 8, 2015 10:06:33 AM
1 person recommended this |
In reply to Maddie, NJ
Thank you for coming to TD Helps with your inquiry, Maddie.
Sounds like you're trying to access your online banking for the very first time, no worries! Please connect with our 24/7 Banking Specialists at 888-751-9000 at your convenience, they'll be more than happy to get you online in a few minutes after account verification. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
If you prefer speaking with us in person, you may also stop by your local TD Bank Store location, during lobby hours for assistance. To find out the nearest TD Store near you, please visit, http://bit.ly/TDStores.
We're looking forward to your call or visit, Maddie. Have a great day!
LiShu R, Mount Laurel
September 8, 2015 10:07:49 AM
1 person recommended this