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May I ask
I'm in a foreign country, how to cancel my account, get back my money.
chen lun, taiwan
January 21, 2015 10:39:54 PM
In reply to chen lun, taiwan
Thanks for coming by TD Helps, Chen Lun. We would hate to lose you as customer and we hope all is well; however, we'd be happy to help.
You mentioned that you were closing your account due to moving far from a TD Store, we'd like to inform you that we can provide options on how to maintain your account. TD Bank offers Bill Pay, Online, and Mobile Banking. Check http://bit.ly/1lnLZE5 for more details.
If you still want to close your account and you have a current balance, you can send a request to close your account by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
Home Store Address
Home Branch Telephone Number
Please be sure to provide your account number so we may issue you a check for the remaining funds in your account as well as your final statement. If you are unsure of which Store is your Home Store, take a look at: http://bit.ly/TDStores for hours and locations.
If your account has a zero balance, there are several options you can go about closing your account. Your first option is to contact Banking Specialists directly. You may reach them from outside the US by dialing 856-751-9000 or collect with operator's assistance from a land line phone by asking the operator to dial 215-569-0518.
You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call us 24/7 at 800-493-7562 to speak with our Banking Specialists. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store for this request.
Please do not hesitate to write back if you have any other questions, Chen Lun. Have a great one.
Cameron P, Mount Laurel
January 21, 2015 10:40:33 PM