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I have a re-novate account and am trying to access my account and pay my bill and it keeps telling me my account is restricted. I am paperless and receive no statements and thus have no information to give to the automated customer service. Can a real person get into contact with with me so I can pay my bill!
December 10, 2015 09:47:06 AM
In reply to Robert, Jacksonville
It is a pleasure to have you here on TD Helps, Robert.
We’re sorry to hear you are having difficulties accessing your account and would like to help.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecure forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification, they'd be more than happy to review your account with you. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores, please see here: http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com and we can assist you. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at 888-751-9000 to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Hope this information helps and have a nice day.
Brian M., Mount Laurel
December 10, 2015 09:48:02 AM