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last week my debit card from a small banking institution was stolen and subsequently the money on it was cleared off. the money that was on that account was supposed to be used to pay my rent. the next day I went to TD Bank to open up an account so that when I get paid at the end of the month my paycheck will be direct deposited to the TD account. I expressed to the banker who was assisting me that my rent was due in two days and now I have no money and that my last banking institution said they could not give me an estimated time as to when I will be refunded the money that was lost, if at all.
The banker told me that maybe I could do an ACH payment with the TD debit card since I'm enrolled in the Debit advance feature. She stated that my account will be overdrafted but TD will approve the ACH transaction as long as I satisfy the overdraft asap. Is this true? Could the ach overdraft be approved? Please help
October 5, 2017 09:57:40 AM
In reply to Turron, Orlando
Thanks for bringing your question to TD Helps today, Turron.
We'll be more than happy to help.
As you mentioned that your account is enrolled in our discretionary service, TD Debit Card Advance, we'd like to take a moment to explain this service is a bit more detail.
TD Debit Card Advance is linked to your Debit Card, and enables us to cover your everyday debit card transactions, even when you don't have enough money available in your account. This service will authorize us to pay overdrafts on ATM and everyday debit card transactions. We offer this service as a convenience, and as a safety net to give you the peace of mind of knowing that your card will work for you when you need it most. It's also important to note that TD Bank will pay overdrafts at our discretion, and a fee may be assessed should your account become overdrawn.
As you mentioned that you were interested in attempting to overdraw your account by performing an ACH transaction, please know that we would be unable to guarantee that this transaction would be paid, as these types of transactions are also paid at TD Bank's discretion. In the event that your ACH transaction is returned, please know that a return overdraft fee may also be assessed.
If you'd like to learn more about the types of fees that may be assessed to your account in the event it becomes overdrawn, please check out our Fee Schedule here: https://go.td.com/2lbbfGg. Additionally, if you'd like to learn more about TD Debit Card Advance, please click here: https://go.td.com/Q5WEKO.
If you have any additional questions or concerns, you're always welcome to connect with us, and we'll be happy to help. You may first call and speak with a Banking Specialist, 24/7, by simply dialing 1-888-751-9000. You also have the option of visiting your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may send us a Secure Message too. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps clear up any confusion, Turron. Enjoy the rest of your Thursday.
Brittany M, Mount Laurel
October 5, 2017 11:12:38 AM