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i WOULD LIKE TO ASK REGARDING ACH PAYMENT SOLUTION. HOW DO I SET UP AND WHAT FORM THAT DO I NEED TO PROVIDE TO MY CUSTOMER? WHAT INFORMATION DO I NEED FROM THE CUSTOMERS? I WOULD LIKE MY CUSTOMERS TO MAKE A PAYMENT WITH OUT SENDING ME A CHECK EVERY MONTH.
March 12, 2015 07:46:46 PM
In reply to DAVID, FRESHMEADOWS
Thanks for the question this evening, David! We'll be happy to review some options you have for payments.
First, we'd like to let you know that TD bank does not currently offer the opportunity for personal or small business account holders to specifically request ACH deposits from other accounts and we apologize for any inconvenience this may cause.
With that being said, we'll be happy to provide some options for your customers to send their funds to you electronically, if you have a personal account with us. First, you'll be able to request funds from them using our Popmoney service, which is our Person-to-Person transfers feature and if you haven't used this yet, we'll be glad to tell you more and help you enroll. We invite you here: http://bit.ly/1h4ZIkL for a little more information.
If you are already enrolled for Online Banking, please click here http://bit.ly/1eaISlq. After logging in to your account, you may click on the tab at the top of the page titled "Person-to-Person Payments." You will then be asked to accept a user agreement, review the fee schedule and confirm your email and phone number. A text and email code will be sent to the mobile number and email address we have on file for you. Next we will request you to submit both codes for verification to complete the enrollment process. Once the enrollment is complete you’ll be ready to request payments! From that tab, just click on the Request Payments tab and follow the prompts to get started. It will not be necessary for your customers to bank with TD Bank in order to request money from them using this service. Kindly also note that if you have a small business account with TD Bank and are using TD Bank BusinessDirect for your online banking (the login can be found at http://bit.ly/1rvBmq8), we apologize as this feature is not available for this platform.
If any of your customers bank with TD Bank, they may also like to review the option to send your payment via the free Online Banking Bill Pay service we offer. When sending payments to individuals or small businesses, in most cases these payments are sent in the form of a paper check; however, they may wish to request that the checks be sent to your local TD Bank Store for deposit (at your preference), in which case the checks will be deposited for you. Kindly note that arrival times for this can vary depending on the postal service. If this sounds like an option for you, we do recommend reviewing this with your local TD Bank Store to ensure this arrangement will work and to obtain your Store's best mailing address.
If your customers bank with other financial institutions, you may also wish to ask them to determine if their bank offers any other options for sending funds electronically.
If you happen to be one of our Commercial Banking Customers, you may take a look here: http://bit.ly/1p7oaBi at more of the options available to you. Feel free to reach our Treasury Management Services for more information at 888-388-0408, or by email at http://bit.ly/YNfvzs.
Since we're uncertain of the type of accounts you have via your message, we invite you to give us a call so that we can explore your options with you in further detail. Reach us 24/7 at 888-751-9000. We also invite you to stop in at any TD Bank Store for assistance and take a look here: http://bit.ly/TDStores for a location nearest you.
We hope this provides some help, David and we look forward to chatting with you soon about these options!
Kristen P, Mount Laurel
March 12, 2015 07:48:05 PM