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Where on line can I make an ACH transfer? if not online, is there a direct phone number?
March 26, 2015 03:35:51 PM
In reply to Joe, Ocean
Thank you for reaching us on TD Helps, Joe. We'd be happy to help you make a transfer.
If you have a TD Business account and are utilizing the BusinessDirect Online Banking, you are able to send ACH transfers from your computer. To use this feature, you must first be enrolled in the ACH service. To do so, please select the ACH tab and then select "Enroll Today." BusinessDirect will then require you to answer 3 questions in regard to ACH payments. Once completed and after you select "Next," a message will appear letting you know that you will receive a confirmation telephone call within the next two business days. Please note that if you do not receive a call or if you miss the call from our Representatives, you will have to go into a TD Store near you to complete the enrollment request. For hours and locations please visit, http://bit.ly/TDStores.
If you do not have a Business account and are looking to transfer funds from your TD Account to another Financial Institution, whether it be one of your accounts or to a family or friend, you may wish to use the Person-to-Person feature via your Online Banking. With this feature, you can send money domestically (single or recurring) to any account inside and outside of TD Bank without having to visit a Store! We invite you to check out http://bit.ly/1cz3aim for all of the exciting details. When sending funds, you will be able to send money by creating a Contact and adding their email address or mobile number. Also, you have two delivery options when sending a Person-to-Person payment. There is the three business day option or the next business day delivery. Please note, the next day delivery option is not available for Savings accounts. To qualify for the next day delivery option, you must wait 90 days from your first successful 3-day transfer and must not have had any transactions that overdrew your account in the past 90 days.
To use this feature, you will need to be logged in to Online Banking found here: http://bit.ly/1eaISlq. Once you have logged into your Online Banking, select the “Person-to-Person” tab to enroll for this specific feature (The “Person-to-Person” tab should show at the top of your page after logging into your TD Bank Online Banking. As long as you have a US address on file, you should be able to send funds using this option to another US account). You will then be asked to accept a user agreement, review the fee schedule and confirm your email and phone number. A text and email code will be sent to the mobile number and the email address we have on file for you. Next, we will request you to submit both codes for verification to complete the enrollment process. Once the enrollment is complete, you’ll be ready to send the payment which the other person will receive in one business day or three business days as per your selection.
If you're looking to transfer funds from your TD Bank account to an account that you have at a different Financial Institution, you will have the option of sending an external transfer. Similarly to the Person-to-Person transfer option, you will also have two delivery options with external transfers as well, three day or next day delivery. Also, the next day delivery option will become available to you after 90 days of your first successful 3 day transfer and your account must be without any overdrafts in the past 90 days. To use this feature, you can do so by using the "Transfers" tab. After selecting the "Transfers" tab you will then have to click "Transfer to Accounts Outside TD Bank." You would have to add your account at a different institution. To do so, select "Add a New Account." You will then be prompted to select the type of account followed by the account and routing numbers. Once you enter the required fields, the transfer service will then display whether or not you can make an immediate transfer. In some cases, a trial deposit is initiated at the receiving institution for verification purposes.
Please note, this feature does come with limits on the amount you can send or receive. For the information on the payment methods and amounts, please check out this link: http://bit.ly/1pADlWD (Pg 3. Section 1.16). To locate your current individual limits please follow these steps:
· Log into your Online Banking
· Click on the Person-to-Person Payments tab.
· Select the account in which you are sending the funds from
· Type in the person’s name, email or mobile number you are sending the funds to
· Type in the amount you’re trying to send
· Select the send date
· Click continue
· Complete the pop-up to add a new contact
· Click save
· Click on the info button (question mark) next to the amount box
If your concerns are in reference to Bill Pay, there are times when scheduled payments will be sent out via physical check. This is dependent on the business or individual receiving the payment. If you have any questions or concerns in reference to your scheduled payments, feel free to contact our Bill Pay Specialists by dialing 800-493-7562 option 3 for assistance or visit a TD Store.
Please see the following link for all applicable fees included in our fee schedule: http://bit.ly/1cTejgt.
We hope you find this information helpful, Joe and have a good day.
Megan K, Mount Laurel
March 26, 2015 03:37:07 PM