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I live in China and was recently back in the states for a visit. While home, I renewed my debit card and it is no longer working here in China. I cannot withdraw money from the ATM as I used to be able to. How can I activate my card or change permissions to allow me to use it in China again?
Thanks so much.
August 31, 2015 06:04:28 PM
In reply to Brian, Shanghai
Thanks for stopping by! We're sorry to hear of any trouble with your debit card and would be glad to get you going in the right direction, Brian.
Please keep in mind that TD Bank does monitor customer debit cards for your account security. As you mentioned that you are currently overseas, if your account was not previously notated prior to your visit, your debit card may have been blocked for security reasons.
Since you experienced a recent decline while attempting to use your card abroad, we apologize, and recommend that you contact a Banking Specialist 24/7 from outside the US at 1-888-751-9000 or, you can call us collect from outside the U.S. and Canada via a landline at 1-215-569-0518.
If your account is enrolled in Online Banking, you're also able to send a Secured Message regarding your debit card to one of our Banking Specialists, who can assist you via message. Please log in at http://bit.ly/1eaISlq, click the Customer Service tab and use the Send a Message link with your request. Please note that we would like to assist you directly here; however, we do not have access to your personal information since this is considered an unsecured forum.
As you mentioned that you're traveling, if you have not already done so we also advise you to provide us with your travel dates and destinations when you call or include them in your message so that we may ensure your card will work as you expect during the rest of your trip. You're also welcome to view our tips for overseas travel at http://bit.ly/1gDrDYu. And, you may also want to review our international travel frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this will help, Brian and enjoy the rest of your time in China! Take care.
Customer Service Team, Mount Laurel
August 31, 2015 06:05:37 PM