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Hi I updated my address yesterday through online banking, does this update my billing address too? or just my mailing address? Also, If I were to use my debit card today would my Billing zip code be the new or old address?
Brett, Boston, MA
July 17, 2015 07:00:06 PM
In reply to Brett, Boston, MA
Hi there Brett,
Great question! We appreciate you inquiring.
Typically, if you submit an address change to us via your Online Banking account, it can take 2-3 business days for this update to be complete. In addition, this should update both of your addresses but can depend on your request. If you submitted this request today, we'd recommend using your prior zip code right now.
To determine if your address change has taken effect and to be certain if this was applied to both your legal and mailing addresses, we ask that you get in touch with us. If you'd like to speak with us by phone, we're available 24/7 at 888-751-9000. You can also stop in to any of our Stores to check on this as well, and we're here at these locations and times: http://bit.ly/TDStores. Or, feel free to send an additional Secure Message to find out more. After logging in, you can click on the Customer Service tab at the top right, and then use the Send a Message link to reach a Specialist.
We hope this answers your qeustion, Brett but please reply to us using the 'Reply' button if not!
Thanks again and we hope to hear from you soon. Wishing you a great weekend!
Kristen P, Mount Laurel
July 17, 2015 07:01:37 PM