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I made a deposit and my online banking balance hasn't changed for one two now three days. Wondering when the money will register, and if I used any if it would be subtracted from that total on my printed statement?
Ray, New Ipswich NH
July 27, 2015 11:09:15 AM
In reply to Ray, New Ipswich NH
Good morning, Ray,
Thanks for getting in touch today.
We apologize for any confusion with your deposit. Usually if you make a deposit either with one of our Tellers or at the ATM, the first $100 of this should be credited immediately to your account. After that, generally speaking, the rest of the funds would become available the following business day. Keep in mind that the same would be true for a mobile deposit, except that the first $100 would not be credited up front.
If you haven't seen any record of the deposit that you made, we recommend that you get in touch with us so we can check on this for you. If you made this at a Store, for the quickest service we recommend that you call or visit that Store with a copy of your receipt. Feel free to find our Store listing including contact info here: http://bit.ly/TDStores. If you prefer, you can also give us a call at 888-751-9000, 24/7.
Please keep in mind also that exceptions can occur which can cause delays in funds availability. For example, if you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for up to 7 business days for verification purposes. Holds can also occur on larger items. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
We hope this provides a bit of help today, Ray.
We'll chat with you soon and we wish you a fantastic day!
Kristen P, Mount Laurel
July 27, 2015 11:11:18 AM