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February 24, 2015 01:46:53 PM
In reply to Cesal, Nj
Thanks for reaching out to us on TD Helps, Cesal.
If you see a deposit listed as "Pending Review" it typically means that those funds are on hold while we verify them with the originating bank.
When you deposit a check through Mobile Deposit, if it's competed before 8:00 PM on a Business Day, we will consider that day to be the day of your deposit with the funds being made available on the next business day. However, if you make a deposit through TD Bank Mobile Deposit after 8:00 PM or on a non-Business Day, we will consider the deposit made on the next Business Day we are open and the funds will be credited to your account on the following Business Day after that.
There are also other instances in which checks may be held for extra time. For more information on funds availability and deposits that may be applied for additional verification, please see our Personal Deposit Account Agreement at http://bit.ly/1kb17UQ . On pages 38-41, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
If you have any additional questions regarding your account specifically, you're welcome to give us a call 24/7 at 888-751-9000 and upon account verification, a Customer Service Representative will be able to determine the exact cause of this pending review.
You may also inquire about your account by sending us a Secure Message through your Online Banking account. To send a secure online message, please sign in to your account and click on the Customer Service tab and then select Send a Message. If you have not enrolled, please call us at the number listed above. Or, please feel free to visit any local TD Bank Store for assistance, our locations near you can be found here: http://bit.ly/TDStores.
Enjoy your day Cesal!
Colleen B, Mount Laurel
February 24, 2015 01:48:25 PM