Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I am in Europe and I'd like my td bank to allow international purchases while I'm here.
May 27, 2017 02:29:49 PM
1 person recommended this |
In reply to Brandon, Oakton
Thanks for contacting TD Helps today, Brandon. We'll be happy to point you in the right direction.
We are happy to inform you that you can use your debit card at locations that accept VISA across the globe! While you are away, you can make ATM withdrawals from any machine that displays the VISA or PLUS logo. We encourage you to check out our current fee schedule, https://go.td.com/2lbbfGg, as it outlines any applicable fees that may come into play when you use your debit card out of the country. If you are unable to find an ATM that is compatible, with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance.
To make sure you do not experience any acceptance issues, we recommend placing a travel notification on your account before you leave for your trip. You can do so anytime by calling our 24/7 Customer Service line at 888-751-9000, or as you have stated that you're already traveling, you may also call collect from any landline phone by asking the operator to dial (215)-569-0518.
If you are enrolled in Online Banking, you may submit your travel notification via secure message as well. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: https://go.td.com/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled in Online Banking, you may do so for free here: https://go.td.com/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number, and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and helps monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit https://go.td.com/1fO8wKy. You may also want to review our international travel tips frequently asked questions by clicking here: https://go.td.com/1ltwDDc.
Please understand that we would like to assist you directly however, as TD Helps is considered an unsecured forum, we do not have access to your account or personal information.
We hope this information was helpful, Brandon. Enjoy the rest of your day, and have a great holiday weekend!
Customer Service Team, Mount Laurel
May 27, 2017 02:30:17 PM