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gabriela, passaic nj
March 18, 2015 05:14:37 PM
In reply to gabriela, passaic nj
Thanks for reaching out to us on TD Helps, Gabriela. We'd hate to lose you as a Customer.
We'd like to let you know that we are committed to your satisfaction as a Customer. If you have any questions or concerns about your banking experiences or our products and services, we invite you to discuss them with us at a TD Store. We're available near you and would like to hear from you; please find your closest Store and lobby hours here: http://bit.ly/TDStores.
If you decide you'd still like to close your account there are a few ways you can go about this. If your account has a zero balance you may contact us via phone to request it to be closed. Our Banking Specialists are available 24/7 at 888-751-9000.
You can also send us a secure message via your Online Banking. If you have not enrolled, you can do so for free by following this link: http://bit.ly/1lU2qfY. You will need your account number, Social Security number, your email address and your current TD ATM/Debit card. If you run into any problems enrolling or if you do not have a TD ATM/Debit card to enroll online, please call at the number listed above. Once you've successfully enrolled and after you log onto your Online Banking, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center. As always, you can also stop by any TD Store for this request.
Another option would be requesting your account to be closed by mail. Please mail your written, signed, and notarized request to:
TD Bank, N.A.
(Home Store Address)
(Home Branch Telephone Number)
Please be sure to provide your account number so we may issue you a check if there are funds remaining in your account as well as your final statement. If you are unsure of which Store is your Home Store, take a look at http://bit.ly/TDStores for hours and locations or please contact our Customer Service line at the telephone number listed above.
Please let us know if you have any other questions and have a fantastic day.
Colleen B, Mount Laurel
March 18, 2015 05:15:30 PM