Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
Am I forced to have a cell phone in order to have online access to my TD Bank accounts? I tried to see by starting the online process and now I'm locked out from accessing my accounts?
William, Pepperell MA
February 14, 2018 02:03:18 PM
10 people recommended this |
In reply to William, Pepperell MA
Good afternoon, William, and thanks for bringing your concerns to TD Helps today.
We'll be more than happy to help.
Based on the information you have provided, it sounds as though you may be concerned that you'll be unable to receive security codes with TD Bank's new update. If this is the case, we have great news, as these codes are able to be sent by text or email, and you'll have the ability to choose which option you'd prefer.
As you mentioned that you're currently locked out of your online banking, we'd like to recommend that you connect with us directly so that we may assist you with gaining access again, as well as editing your security code preferences. For your convenience, Tech Support Specialists are here to help 24 hours a day, 7 days a week, and can be reached by simply dialing 1-800-493-7562.
If you'd prefer, you may also visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We hope this provides you with some peace of mind, William, and please let us know if we can answer any additional questions or concerns you may have.
Brittany M, Mount Laurel
February 14, 2018 02:04:43 PM
2 people recommended this