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Hi, I have recently cancelled an order through amazon, however they still charged me. I called them and asked them when I will be getting my funds back, which they told me that they did not take any funds out of my account due to me cancelling the item before it was shipped. They said that the charge on my account refers to a authorization charge, where they contact my bank to hold a certain amount of money, and when it`s shipped it`s transferred, however, since the item was never shipped, it never transferred out of my account. They told me to call my bank and ask them when the bank (you guys) will be releasing my funds. I proceeded to call you guys, and your customer service told me that Amazon took money out of my account (so there was no authorization charge or whatever they were referring to). So I don`t know what`s happening, I called amazon again, and they proceeded to give me a settlement verification number and told me to provide my bank with it. I called TD again and provided the number, and you denied that my funds are even on hold, and you reinforced the answer that the funds has been transferred OUT of my account to amazon. So, I`m tired of calling both sides and getting contradictory answers, could you verify that there is something called an authorization charge that a merchant may place on a customer when ordering an item? and how long does it take for this authorization charge to be transferred back into the customer's account if it was not utilized/transferred by the merchant? If there is no such thing as an authorization charge, should I go to a TD branch and ask them for further information? Thank you for your time.
February 17, 2016 07:18:15 AM
In reply to Jeff, Markham
Thank you for visiting TD Helps today, Jeff.
We understand your frustrations please understand that we would like to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To best address your concerns, please call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification they'd be more than happy to review your account transaction with you. Also, you may visit any TD Bank Store, during normal lobby hours to have your account transaction reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
Last but not least, if your account has been charged for this purchase and you never received the merchandise, our Banking Specialists can also file a dispute form on your behalf.
Thanks again for writing in, Jeff. Enjoy your day!
LiShu R, Mount Laurel
February 17, 2016 07:18:54 AM