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I never gave amazon permission for automatic payments. I canceled automatic payments to them and opted out for electronic statements. I am receiving overdraft fees in which I should not of had. am unable to contact Amazon. I have tried for days.
March 31, 2015 05:42:47 PM
In reply to Gina, Coatesville
Thank you for bringing your question to TD Help today, Gina. We are happy to provide the information you need to stop the auto payment.
The answer to your question vary depends on how the automatic monthly debit was originally initiated.
In order to cancel an automatic/recurring bill payment which was set up via our Retail Online Banking, after you sign in by using your user name and password from here http://bit.ly/1eaISlq, please follow the steps below:
1. Click on the “Bill Pay” tab located at the top of your screen.
2. Click on the “Manage Your Bills” tab. 3. Select the appropriate biller from the “Biller Name” list. 4. Select the option “Delete Automatic Payment” from the “What would you like to do?” list. 5. Click “Ok”
If this automatic/recurring payment was initiated via TD Business Direct, please call us 24/7 at 800-493-7562 to speak with a Tech Support Specialist, or visit a Store during normal lobby hours near you. To find hours and locations take a look at http://bit.ly/TDStores.
If the recurring payments you wish to cancel were not originally initiated via our website at www.tdbank.com, we can help too! If you have given your payee your account number and routing number, the best way to cancel all future scheduled payments is to call us directly 24/7 at 888-751-9000. Upon proper account verification, one of our Specialists will be more than happy to place the stop payment for you. Keep in mind that stop payments cannot be placed on debit card transactions. Please note; fees may apply for this service. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt.
If you authorized auto payments from your debit card with Amazon, we'd advise you to continue to try and resolve this issue with the merchant or contact us at the number listed above to file a dispute claim.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions.
Cameron P, Mount Laurel
March 31, 2015 05:43:54 PM