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It seems as though every time I make a deposit through the app the checks are on hold for an extra 6 business days. I was wondering if this is normal or if there may be an issue with the clarity of the picture.
January 11, 2018 09:44:31 AM
In reply to Laura, Billerica
We understand how this can be troubling, Laura, and we'd be glad to discuss how deposits work.
When making check deposits with a Teller, the first $100 is usually made available immediately. If you are a new account holder and your account has not been open for 30 consecutive days, check deposits can be held for 7-10 business days for verification purposes. After your account has been opened for 30 days, not only will the first $100 be made available at the time of deposit but the rest of the funds will credit to your account the following business day.
Deposits made at a TD Bank ATM before 8:00 PM on a business day are considered deposits made on that same business day. A business day is every day except Saturdays, Sundays, and Federal Holidays. If you make a deposit at an ATM before 8:00 PM on a business day that we are open, we will consider that to be the day of your deposit. However, if you make a deposit at an ATM after 8:00 PM, or on a day we are not open, we will consider that the deposit was made on the next business day. Accounts that are 90 days old will have the initial $100 made available and generally see availability of funds the next business day.
Deposits made with TD Mobile Deposit act the same way as a deposit made with a TD ATM; however, the first $100 of your check will not be available at the time of deposit.
You may also take a look at our Personal Deposit Account Agreement here: http://go.td.com/1kb17UQ. On pages 40-44, you can find our Funds Availability Policy along with information about when you'll have access to deposits.
We recommend reviewing pages 40-44 as there are scenarios listed in which deposits may be held longer.
If you have any questions or concerns about your deposit, we ask that you contact us directly 24/7 at 888-751-9000 or during lobby hours at a TD Store near you to speak with a Representative. To take a look at TD Stores near you and their hours please visit http://go.td.com/1f9DSJR.
We hope this clears some things up, Laura. Have a great day.
Megan K, Mount Laurel
January 11, 2018 09:45:12 AM