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I have tried to deposit my cheque through the app (just taking a picture) and it says I am not eligible to use TD mobile Deposit at this time... The reasons they say underneath is 1. Be TD customer for at 3 least months 2. Have at least one eligible chequing or savings account..
I have been a customer at TD for my entire life and have a savings and chequing account?? So I do not understand why I am not able to deposit the money.
February 10, 2017 07:14:46 AM
In reply to Tiffany, Toronto
Thank you so much for reaching out to us on TD Helps, Tiffany. We're happy to point you in the right direction.
We ask that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. It may also be a good idea to remove the app and then reinstall it. If you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
For a list of Frequently Asked Questions regarding our mobile deposit feature, please see: http://go.td.com/1e3jiYF which could help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours. Please visit: http://go.td.com/TDStores to find a TD Bank near you.
Additionally, we see that you are writing from Canada and that you might be trying to reach our neighbors to the north at TD Canada Trust. If this is so, please take a look here: http://go.td.com/1TtLvR3 as it could help.
Should you need to contact TD Canada Trust, you may do so 24/7 at http://go.td.com/1woOVay or you can submit your own question to their TD Helps page by clicking here: http://go.td.com/1zZhxro.
We are always here to help, Tiffany. Feel free to let us know if you any additional questions.
Kris M, Mt. Laurel
February 10, 2017 07:15:29 AM