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My wife & I received a call from 855-496-4285 today; they got our voicemail and hung up without leaving a message.
Looking up the number online, we see several people say it's a company hired by TD Bank, while others swear it's phishing. We just signed up for an account, so it occurs to us it could be either.
Please clear this up for your customers, new and old. Thanks.
February 1, 2015 05:53:32 PM
22 people recommended this |
In reply to Scott, Brooklyn
Thanks for opening an account with us, Scott and welcome to TD Helps! We appreciate your business and we'll certainly shed some light on this for you.
We'd like to share with you that the number you provided is connected to the third-party company we employ for our Customer Experience Surveys. This is not a sales effort but only an attempt to ask you about service you may have recently received. We apologize for any confusion or concern our call may have caused for you.
We are committed to your satisfaction as a Customer and would like to let you know that you can choose your marketing preferences. If you would prefer not to receive these types of survey calls or other offers from us here at TD Bank, we respect your privacy and you may call us at 888-751-9000, 24/7 to set your preferences, after account verification. You may also set these online and just click here: http://bit.ly/Z6vtVx to fill in our form to opt-out.
If you have any additional questions or concerns, reach out to us at the number just mentioned or come see us! We're here at these times and locations for you: http://bit.ly/TDStores.
Hope this eases your mind, Scott. We appreciate the question and look forward to chatting with you again!
Kristen P, Mount Laurel
February 1, 2015 05:55:18 PM
9 people recommended this
In reply to Kristen, Mount Laurel
I receive calls from this number several times a week. They never leave a message and it has become a nuisance. How can I get them to stop calling?
July 9, 2015 05:25:06 PM
In reply to Dina, Bronx
Thanks for joining the conversation!
We understand your concerns and are glad to tell you that you certainly have the option to decline these types of calls. You have two options to do so, as we listed above. First, you can reach us by phone at 888-751-9000, 24/7 and after account verification, we can set your preferences for you. Or, we also offer a page on our site for you to adjust your settings on your own. Please click here: http://bit.ly/Z6vtVx to arrive at this form and just follow the prompts to complete.
If you have questions at all, please reach us at the number listed above, or feel free to stop in at any of our Stores for assistance: http://bit.ly/TDStores.
Hope this helps, Dina!
Let us know if you have other questions – just 'Reply' and we'll get in touch. Have a great evening!
Kristen P, Mount Laurel
July 9, 2015 05:28:33 PM
I tried updating my preferences online - the 'submit and refresh' button won't let me click it.
May 9, 2016 07:38:55 PM
2 people recommended this
In reply to Maryann, Toronto
Thanks for joining us on TD Helps tonight, Maryann! We'll be sure to point you in the right direction this evening.
We see that you are writing to us from Canada and that you might be trying to reach out neighbors to the north at TD Canada Trust. If this is so, please take a look here: at http://go.td.com/1woOVay to connect with TD Canada Trust or you can submit your own question to their TD Helps page by clicking here: http://go.td.com/1UPC0gL .
Hope this helps and enjoy the rest of your evening, Maryann! Take care.
Katherine G, Mount Laurel
May 9, 2016 07:41:00 PM
In reply to Katherine, Mount Laurel
Just like Maryann above, I was not able to complete the preferences online for the same problem with the "submit and finish" button. It does not respond at all. But unlike Maryann, I do not live in Canada and need this to go through for the U.S. TD bank preferences.
October 8, 2016 01:58:56 PM
In reply to T.J., Shirley
Thanks for contacting TD Helps today, T.J.. We understand your concerns, and we'll be happy to point you in the right direction.
As you have stated that you are currently unable to submit this form, we would like to take this opportunity to inform you of other ways in which you may select these preferences for your account. First, you may reach us by phone at 1-888-751-9000, 24/7, and after account verification, a Customer Service Representative will be happy to set your preferences for you.
You're also able to visit any TD Store during lobby hours for assistance. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
Please know that we would like to assist you directly, however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We sincerely hope this helps, T.J., and please enjoy your weekend.
Customer Service Team, Mount Laurel
October 8, 2016 01:59:41 PM
1 person recommended this
I went to the website and opted out of all phone calls. I am still receiving at least two calls a day from this number and the caller always lets it go to VM. It's ironic that this number is calling their customers to ask them about Customer Service.
There has to be a better way to gauge Customer Service than to hire some telemarketers to harass their clients regularly during their work day.
October 27, 2016 04:16:32 PM
In reply to George, Toronto
Thank you for stopping by TD Helps, George. We are more than happy to guide you in the right direction.
Opting out online will only stop contact from TD Bank but not our affiliates. In order to opt out of affiliate marketing or for further assistance, please call Customer Service at 888-937-1050.
Let us know if you have any further questions. We are always here to help. Have a pleasant day
Customer Service Team, Mount Laurel
October 27, 2016 04:18:04 PM