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January 5, 2015 07:37:48 AM
In reply to John, Morristown
Thanks for stopping by TD Helps, John! We'll be sure to pass along some valuable information regarding traveling outside the US.
We'd like to share with you, your TD Visa Debit Card is convenient, secure and rewarding- so you can shop and bank with confidence. You can use your debit card at millions of locations that accept VISA across the globe. Please note that Non TD ATM fees may apply when utilizing a Non TD ATM. Other fees may apply as well from the owner of the foreign ATM. For more information on the fee schedule, please take a look here: http://bit.ly/1cTejgt. At this time, TD Bank does not charge a fee when our Customers use their TD Bank VISA Debit Card for purchases.
If you haven't so already, we recommend placing a travel notification on your account prior to your trip. To best assist you, please contact our 24/7 Customer Service line at 888-751-9000 to have a Customer Service Representative place a travel notification on your accounts. If you are already traveling abroad, you can reach us 24/7 at 856-751-9000 via mobile telephone or calling us collect with an operator's assistance from a land line phone by asking the operator to dial 215-569-0518.
You may also send us a secure message through your Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 by dialing the number above to speak with our Customer Service Representatives. If you are enrolled for our BusinessDirect, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message. If you choose this option, please include the exact travel dates, destinations and if there will be any connecting flight if applicable.
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this helps and enjoy your time in Australia, John!
LiShu R, Mount Laurel
January 5, 2015 07:39:44 AM