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I will be travelling to Shanghai shortly and am hoping to withdraw RMB from an ATM when I am there. While I see there are TD offices in Shanghai, I am having trouble finding whether or not there are TD owned ATMs in the city.
Thank you for your help!
July 22, 2016 02:59:56 PM
In reply to Isabel, Philadelphia
Good question, Isabel and thanks for connecting with us on TD Helps.
Currently, TD Bank is not affiliated with any banks in Shanghai, nor has any Store locations there. However, we are happy to inform you that you can use your TD Visa debit card at any locations that accept VISA across the globe! While you are away, you can also make ATM withdrawals from any machine that displays the VISA logo. Please note; each time a Non-TD Bank ATM is utilized, including international ATMs, a non-TD ATM fee may apply depending on your account type. For more information on our fee schedule, please take a look here: https://go.td.com/1cTejgt. You also may be assessed an additional fee (surcharge) at the time of your withdrawal. This fee is set by the machine owner and not associated with TD Bank. We'd like to share with you that we do have some deposit account products either will waive non-TD ATM fees or receive unlimited ATM surcharge refunds. For more information, please refer to the fee schedule provided above. At this time, TD Bank is not charging international transactions fees when making purchases with your TD debit card outside of the U.S.
To make sure you do not experience any acceptance issues, we recommend placing a travel notification on your account before you leave for your trip. You can do so anytime by calling our 24/7 Customer Service line at 888-751-9000.
If you are enrolled in Online Banking, you can submit your travel notification via secure message. To send a secured message you must first login to your TD Bank online profile. Once your are logged in, on the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so here: https://go.td.com/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place travel notifications, it makes us aware of foreign transactions on your account and help monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit https://go.td.com/1fO8wKy. You may also want to review our international travel tips frequently asked questions by clicking here: https://go.td.com/1ltwDDc.
If you have a TD Visa Credit Card, please call us at 1-888-561-8861 to place your travel notification 24/7 with a TD Card Services Representative. They'll be happy to answer any questions you may have about international transactions fees as well.
We are always here to help, Isabel. Have a pleasant day and safe travels.
Shanika A, Mount Laurel
July 22, 2016 03:00:25 PM