Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I'm travelling in Zambia, Africa this summer and am wondering if there's a charge when I use my debit card at merchant terminals which accept visa cards? I.e. transaction fee (I have a student account so don't normally get charged one), or is it just the direct currency exchange rate that is applied? Thanks!
August 7, 2015 05:11:44 PM
In reply to Neha, Lusaka
Thanks for reaching us on TD Helps, Neha. We'd be glad to help!
We are happy to inform you that you can use your Debit Card at locations that accept VISA across the globe! While you are away, you can make ATM withdrawals from any machine that displays the VISA or PLUS logo. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your Debit Card out of the country. If you are unable to find an ATM that is compatible, with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance.
To make sure you do not experience any acceptance issues, we recommend placing a Travel Notification on your account before you leave for your trip. You can do so anytime by calling our 24/7 Customer Service line at 888-751-9000.
If you are enrolled in Online Banking, you can submit your Travel Notification via secure message. To send a secured message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling.
If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security Number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
When you place Travel Notifications, it makes us aware of foreign transactions on your account and help monitor your account's security. While traveling, we also recommend carrying more than one method of payment, just in case you encounter any acceptance issues.
For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
To contact us from outside of the United States, please dial (856)-751-9000, our Specialists are available 24/7, or you can call us collect from a landline at (215)-569-0518 with operator assistance.
We hope this helps, Neha and have a good day.
Megan K, Mount Laurel
August 7, 2015 05:12:08 PM