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temporary disable other functions such as transfers, bill pay, and person-to person payments so that they could not be used by potential hackers?
June 2, 2015 03:23:21 PM
In reply to Vince, Blackwood
Thanks for reaching us on TD Helps, Vince. We'd be happy to help.
Here at TD Bank we are committed to providing you with a secure online experience that protects your confidential information. We recommend you check out: http://bit.ly/19nPcn5 for more information regarding all of our security features when it comes to our Online Banking site. If you have any other questions regarding the safety of your TD Bank online account, feel free to call us 24/7 at 800-493-7562 to speak directly with Tech Support Specialist.
We apologize as you cannot disable specific features on Online Banking once you're enrolled. Please note that when you enroll for Online Banking, features such as you mention are not automatically enabled. Feel free to speak with our Specialists about these details at the contact number listed above.
We not only take Online Banking security seriously, we also take other precautions to help protect our Customers’ accounts. Please view http://bit.ly/1npPddy for more information. And did you know that TD Bank offers a free year of McAfee Internet Security to our Customers, as well as a free download of IBM Security Trusteer Rapport software? Please check out these links for more information: http://bit.ly/1xvfehm and http://bit.ly/1yNtAZG, which also includes instructions on how to take advantage of these services.
We also invite you to take a look here: http://bit.ly/1pxZPLh for information on Security Frequently Asked Questions (FAQs) that may help if you have any additional questions or concerns.
Similarly, you are able to visit any TD Store during lobby hours for help. To take a look at TD Stores near you and their hours please visit http://bit.ly/TDStores.
We hope to hear from you soon, Vince. Take care.
Justin B, Mount Laurel
June 2, 2015 03:24:41 PM
In reply to Justin, Mount Laurel
Thank you for answering my question. I am still not clear on one point. When you say “Please note that when you enroll for Online Banking, features such as you mention are not automatically enabled.”, how can I enroll without enabling those features? Thanks again.
June 3, 2015 03:19:05 PM
Welcome back, Vince. We'd be happy to clarify.
When you enroll in Online Banking, the features that you mention in your original question such as Bill Pay, Person-to-Person Transfers, and External Transfers between your accounts are automatically displayed as optional online services. Though you have access to these features through Online Banking, they are not active until you sign up to use each individual service. Please understand that these optional tabs and features are unable to be removed at this time. We apologize if this causes any inconvenience.
If you have any additional questions, we ask that you contact us directly for assistance. You are able to call our Tech Support Specialists 24/7 by dialing 800-493-7562 or visit any TD Store during lobby hours. To take a look at TD Stores near you please visit http://bit.ly/TDStores.
We hope this clears things up, Vince and have a good day.
Megan K, Mount Laurel
June 3, 2015 03:19:36 PM