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I am trying to add a new user to online banking so that this person can only view the accounts. However, the drop down tab for "roles" does not allow me to do this. The only choice it gives me is "unassigned".
July 28, 2015 05:37:47 PM
In reply to Alice, Loudon
Welcome to TD Helps, Alice. We'd be happy to assist you!
If this is in reference to personal Online Banking, we do not offer sub-user functionality at this time.
Business accounts, however allow you to set up sub-users to take on specific roles. So in your case, you can set up a sub-user for your business. Roles can be added, edited and deleted from the Manage Roles page in your BusinessDirect Online Banking account for your business. To add a role, please complete the following:
1. Log in to BusinessDirect by clicking here: http://bit.ly/1rvBmq8
2. Click on “Users”
3. Click on "Manage Roles"
4. Type in role name and role description
5. Choose account access for the role
6. Click on “Save Role”
On this page you will set-up the specific access and permissions to the BusinessDirect site. To give the ability to only view accounts, you would assign the account portfolio to Accounts access only. Note: Sub-users cannot be deleted; they can only be marked as disabled and would not be able to log in to the site. Sub-users have their own User ID, password, security questions and answers. When a sub-user signs on for the first time, he or she will have to go through the same process of changing the password, accepting the User Agreement and setting up security questions.
If you are having trouble setting up a sub-user through TD Bank BusinessDirect, you’re always welcome to give us a call 24/7 at 800-493-7562 option 2 to speak with a Small Business Banking Specialist. They will be able to walk you through the process and answer any additional questions you may have.
We hope this helps, Alice, and enjoy your day.
Justin B, Mount Laurel
July 28, 2015 05:38:27 PM