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December 28, 2014 06:44:11 PM
In reply to Jessica, Georgetown
Hey, Jessica! You've asked a great question that we're sure many people are wondering about at this time of year. We'll be happy to discuss debit card refunds with you.
If Toys 'R' Us or another merchant has processed a refund to your Visa debit card, please kindly note that it will usually take 3-5 business days for a credit to appear on your account. Additionally, there can be times when the funds may take longer to be credited to your account, as the refund is based on when we receive notice from the merchant. If you have any further questions about this credit in particular, you can connect with one of our Banking Specialists 24/7 at 888-751-9000, who may be able to provide more information about the status of your refund.
You can keep track of a transaction to see if it has been posted to your account by logging into Online Banking. You can do so by clicking here: http://bit.ly/1eaISlq. We also welcome you to stop by any TD Bank Store for assistance; please find a listing of the Stores closest to you at http://bit.ly/TDStores.
If you haven't received credit within 3-5 business days and we don't have any record of a processing refund to your account, we do recommend that you speak with Toys 'R' Us for further info. Usually though, refunds are processed as expected and this shouldn't be necessary.
We hope this eases any concerns you had, Jessica. Take care and have a great New Year!
Kristen P, Mount Laurel
December 28, 2014 06:48:20 PM